Kevin Sprague

Kevin Sprague Email and Phone Number

Software Support at Steppingblocks | I help users unlock the power of technology @ Steppingblocks
atlanta, georgia, united states
Kevin Sprague's Location
Atlanta Metropolitan Area, United States
Kevin Sprague's Contact Details

Kevin Sprague personal email

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Kevin Sprague phone numbers

About Kevin Sprague

Kevin Sprague is a Software Support at Steppingblocks | I help users unlock the power of technology at Steppingblocks. He possess expertise in public speaking, customer service, microsoft word, event planning, copy editing and 6 more skills.

Kevin Sprague's Current Company Details
Steppingblocks

Steppingblocks

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Software Support at Steppingblocks | I help users unlock the power of technology
atlanta, georgia, united states
Website:
steppingblocks.com
Employees:
16
Kevin Sprague Work Experience Details
  • Steppingblocks
    Software Support Specialist
    Steppingblocks Apr 2024 - Present
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  • Evestment, A Part Of Nasdaq
    Client Education Analyst
    Evestment, A Part Of Nasdaq May 2022 - Dec 2023
    Led a cross-functional initiative to revamp our knowledge base's FAQ section, leading to updates in 25% of the total FAQ content, enhancing user comprehension and satisfaction.Instituted a standardized process for annual knowledge base updates, systematically addressing obsolete content and ensuring a 100% accuracy rate in information dissemination.Employed Pendo to craft and implement in-app walkthroughs and messaging, resulting in heightened user engagement and streamlined onboarding processes.Collaborated regularly with Product, Customer Experience (CX), and Engineering teams to produce comprehensive training materials, including videos and written content, facilitating seamless product launches and feature introductions.Tech stack used: Zendesk, Salesforce, Jira, Microsoft Office, Pendo, Wistia, Camtasia, and Confluence.
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  • Curricula
    Customer Success Manager
    Curricula Mar 2020 - May 2022
    Oversaw and managed a portfolio of up to 500+ customer accounts with a specialized focus on optimizing onboarding and implementation processes, providing ad hoc customer training, and successfully securing renewals.Executed customer support and implementation efforts: ticket management, troubleshooting and triage, SSO and user provisioning configuration, email whitelisting, and escalations. Implemented a strategy that reduced the average wait time for initial customer support ticket responses by 50%.Authored and updated more than 40 knowledge base articles and guides, directly benefiting thousands of customers and improving overall product understanding and user experience.Designed and implemented a comprehensive training schedule for the new members of Curricula's Success team, ensuring a seamless integration and rapid productivity, contributing to team cohesion and performance.Tech stack used: Google Workspace, Salesforce, Zendesk, HubSpot, Slack, Zoom, SendGrid, and Stripe.
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  • Curricula
    Security Awareness Development
    Curricula Apr 2019 - Mar 2020
    Greater Atlanta Area
    Tech stack used: Google Workspace, Salesforce, Zendesk, HubSpot, Slack, and Zoom.
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  • Hashtag Basketball
    Content Editor
    Hashtag Basketball Dec 2017 - Mar 2020
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  • Perspectives On The World Christian Movement
    Executive Assistant
    Perspectives On The World Christian Movement Oct 2017 - Mar 2019
    Pasadena, Ca
    Partnered with CEO and COO in the execution of a 501(c)(3) incorporation project, engaging internal and external stakeholders to successfully align the organization with its mission and strategic plan.Managed an office of 15 staff members and guests to ensure ease and efficiency of work.
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  • Apple
    Specialist
    Apple Sep 2016 - Sep 2017
    Glendale, Ca
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  • Apple
    Specialist
    Apple Apr 2015 - Sep 2016
    Chicago, Il

Kevin Sprague Skills

Public Speaking Customer Service Microsoft Word Event Planning Copy Editing Social Media Teaching Research Nonprofit Organizations Facebook Twitter

Kevin Sprague Education Details

Frequently Asked Questions about Kevin Sprague

What company does Kevin Sprague work for?

Kevin Sprague works for Steppingblocks

What is Kevin Sprague's role at the current company?

Kevin Sprague's current role is Software Support at Steppingblocks | I help users unlock the power of technology.

What is Kevin Sprague's email address?

Kevin Sprague's email address is ks****@****ent.com

What is Kevin Sprague's direct phone number?

Kevin Sprague's direct phone number is +140491*****

What schools did Kevin Sprague attend?

Kevin Sprague attended Valdosta State University, Trinity Evangelical Divinity School, Young Harris College.

What skills is Kevin Sprague known for?

Kevin Sprague has skills like Public Speaking, Customer Service, Microsoft Word, Event Planning, Copy Editing, Social Media, Teaching, Research, Nonprofit Organizations, Facebook, Twitter.

Who are Kevin Sprague's colleagues?

Kevin Sprague's colleagues are Dan Venedam, Ben Mishkin, Richelle Hurley, Phil Adams, Brian Waldron, Ryan Mitchell, Jacob Bonne, Ed. D..

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