Principal
Current- Utilize core competencies in the areas of: change management, facilitation, influencing and relationship building, to effect successful completion of respective clients’ strategic projects and programs. Exhibit.
- Led assessment/analysis of poorly performing customer service/account management call center. Developed and implemented innovative, short-term, market focused solution including offshore support. Met or exceeded.
- Directed multi-pronged approach to address organizational shortfalls driven by corporate actions. Implemented third party/other LOB/outsourcing solutions as remedy. Reduced expenses by $1.2M, resolved PUC actions.
- Assumed responsibility for a failing $450M information technology project. Assessed and repaired a dysfunctional client relationship by transforming the organization into a cohesive team. Cemented relationship with.