Active Top Secret Security Clearance

Led cross-functional IT and Business project teams to ensure strategic projects were completed on-time and on budget for over 800 restaurants. Supported vendor management activities such as invoicing, SOW’s and contract negotiations. Managed IT resource planning for internal and external resources to ensure key stakeholders had the visibility to prioritize IT projects consistent with needs of the business.Successfully acted as liaison between IT and the Enterprise leadership to articulate detailed technical IT roadmap efforts in consumable format to assist in strategic future decisions made by leadership.

PMO functional lead for Global Enterprise Services product group. Successfully rolled out Free-Cloud Trial Program globally for new customer base. Led the creation and mapping efforts of the Cap Ex Ordering process for Rackspace Dedicated business. Created and led the current Cloud Invoicing process enhancements for Dedicated Enterprise customers. Successfully ran the Cloud-bursting Pilot Program for RackConnect. Successfully launched: Aggregate Bandwidth, SharePoint, Disk to Disk Managed Backup, dSAN, SSL Certs and various Linux and SQL dot releases.

Overall responsibility for market share analysis and competitive intelligence for the VP-GM SW region. Responsible for strategic technology placement of AT&T’s broadband and ‘U-verse’ TV services in the Southwest Region using GIS mapping and Google Earth Pro overlays.Consistently evaluated all Marketing opportunities to combat competitive pressures with the SW region. Tasks included data analysis, presentation creation and detailed mapping for presentation to Office-level Leadership at Corporate Headquarters.

Subject Matter Expert (SME) level understanding of supported products. Successfully launched Access Advantage Plus/Integrated Access to entire Southwest region. Led all training needs for Wireless and CPE product lines. Responsible for Tier-2 Support for sales channels and channel managers. Team lead in negotiating 200 T-1 Data pipes and associated services to HEB Grocery chain securing over $1 Million in yearly revenue. Responsible for Marketing Presentations to Senior Management. Supported entire 50-State region to Competitive Intelligence research. Proactively researched all Telecom competitors within the SW region using SWOT analysis to determine future marketing strategies. Successfully obtained valuable Competitive Intelligence on an ongoing basis for Senior Management.