Kevin Finch Email & Phone Number

United States

Business Integrations Manager / Product Owner: Led and facilitated the end-to-end delivery of complex, large-scale projects and programs, providing strategic guidance and mentorship to a team of 9 Business Analysts across multiple Lines of Business. Successfully communicated intricate technical concepts to diverse stakeholders, including senior leadership, in a fast-paced, agile environment. Participated in beta testing of emerging Google AI technologies, including Gemini AI, Notebook LM, and Randstad's proprietary GPT integration.• Team Development and Mentorship: Fostered professional growth and development within the Business Analyst team through bi-weekly coaching sessions, performance evaluations, and the establishment of clear, measurable quarterly objectives.• Agile Project Management : Implemented and oversaw Agile methodologies, such as sprint planning, story mapping, and backlog refinement, to ensure the timely and efficient delivery of project milestones. • Cross-Functional Collaboration and Solutions: Partnered with cross-functional teams to analyze and optimize business processes, designing and implementing integrated solutions (encompassing process, technical, and organizational components) to meet business needs. • Business Value Optimization: Prioritized and managed project timelines and deliverables, effectively balancing the needs of individual business units with strategic, enterprise-level initiatives.

Duluth, Ga

Having started out as CIO/Manager of IT at Packard, Inc. (2016 – 2021), I was retained to focus on the big picture and long-term goals following Packard Inc.’s acquisition by DiversiTech. Playing a key role in transitioning business, technology, and operations, I’m currently steering the direction of newly merged IT operations. After partnering with DiversiTech’s CIO to streamline post-acquisition integration and introducing a quality assurance (QA) process, my focus is on identifying projects, programs, and technology to add significant business value. Capitalizing on industry-leading Agile practices to develop proof of concepts (POCs), my team and I are innovating ideas to propel customer interactions with Packard and DiversiTech technology. Teaming with the CIO and our Lead Project Manager to refine existing DiversiTech policies and procedures, we curtailed development time as well as lead-times for customer-defined, pre-implementation requirements.

Kennesaw, Georgia, United States

In this CIO-level role, I served on the leadership team that grew the company from 60 employees and 1 location to 98 employees across 3 sites in Georgia, Indiana, and Arizona. While rationalizing the technology budget, I instated a 5-year plan and SOPs, standardized the existing operations playbook, and ensured 24/7 operation of the network and server environment to meet the future needs of the IT organization. To sharpen focus on service excellence and a lean, process-focused mindset, I centralized our support operation. This not only created greater visibility and control of technical problems, but also positioned my team to capture 95% of all reported issues and minimize downtime. Driving cybersecurity, I empowered a risk-aware company culture from the top down after launching an IS training program.Through automation, our customer service team trimmed 85% of all manual sales order and AP invoicing processing and our customers were able to review their order history and pay invoices directly online, which vastly improved the customer journey. Advancing the cost savings agenda, I negotiated contract and license renewals with vendors and 3rd party support companies.During COVID, I quickly adapted Packard business operations and staff with a rapid-response technical and work-from-home (WFH) plan that equipped 75% of employees with IT equipment and software to maintain productivity levels and later sourced and installed body temperature scanners and a reporting server to safeguard warehouse workers as part of my Safe Return to Work Program.Delivering the highest technology ROI and fueling customer success, I steered critical strategic investment projects while improving tools, methodologies, and performance of project teams (e.g., cut 66% from yearly inventory time; led 5 moves of IT resources to 4 new warehouse sites to expedite customer deliveries; enhanced sales and inventory reporting process).

Kennesaw, Georgia, United States

I love the fact that my job is never the same. As the go-to technical lead who works well in high-pressure situations and always gets results, I looked for ways to improve processes and the way we did things. Nowadays when mentoring my own team members, I use that same philosophy and encourage them to come up with their own ideas on solving problems and finding even better solutions.This philosophy—and my ability to interact with individuals from all walks of life—helped me solve complex malfunctions and program problems while providing technical support, guiding our IT community on technology governance, and influencing automation and technology effectiveness across our organization.

Associates, Microcomputer Specialist

Crisc

Certification, Comptia Security+

Certification, Comptia Network+