Kevin Ericson Email & Phone Number

Texas, United States

Allen, Tx

Manage the end to end delivery of hosted credit union CRM, account alert and notification products from ideation through general availability. Demonstrate new development products and features to potential and existing client credit unions and manage project and installation plans.• Increased product-installed and supported clients by over 500%• Manage and schedule periodic product upgrade projects from documentation and presentations to client support• Deliver “single point of contact” product implementation, support, and issue resolution to 115 clients and counting• Gather product enhancement feedback from existing and potential client interviews and consulting sessions to both increase client satisfaction and future product sales

Irving, Texas

Led the execution of a multi-faceted turn-around strategy focused on immediate return to financial profitability while building the foundations for overall business health and long-term growth through the operational and revenue businesses of this 12,000 customer, $185M credit union. Led fellow C-level executives and the Board of Directors through numerous strategic planning efforts, requiring significant internal consultative selling, identifying needs and advocating innovative and practical strategies for business transformation. Owning more than 90% of annual revenues, achieved significant results through a range of successful modernization initiatives, as well as major changes to products and services which were incorporated into ongoing operations. Along with project leadership, responsibilities included managing multiple departments providing branch and back office operations, collections, loan underwriting, origination, and servicing.• Loan portfolio grew by 30% and loan losses decreased by 80%• Established a new mortgage program, employing an outsourced and credit union branded loan origination and servicing provider. Added in person and online access to serviced loans at all major customer engagement points• Fostered relationships with over 35 auto dealers to develop and introduce a niche indirect auto loan program founded on win-win business opportunities, growing the auto portfolio 20% annually• Introduced a new, streamlined, up-sell collateral protection products, grew non-interest revenues over 25%, greatly improving the revenue timing and profitability• Introduced the business’ first branded credit card program to enhance income, deepen customer relationships, and build brand loyalty, expanding the portfolio by 15%• Addressing risk management deficits, implemented centralized loan underwriting process requiring new staff performance goals and procedures, yielding an 80% delinquency reduction and over 4% portfolio growth in the first 12 months

Plano, Texas

In support of dramatic new business objectives and a resulting sweeping reorganization, successfully led a portfolio of top-level lending transformation projects that significantly expanded the financial footprint of the business while also significantly increasing the size of the customer base. In a consultative capacity to the C-suite, targeting all aspects of core revenue generation including consumer, mortgage, and commercial lending, established a number of matrixed project organizations used to deliver broad cross-functional business changes. Responsibilities encompassed all aspects of project planning, change and stakeholder management, vendor evaluation, selection, and management, contracting and budgeting, business goal setting and tracking, business re-engineering, organizational readiness, and executive reporting. Within the tenure of this position, the credit union grew from $475M to $844M while the customer base grew by 71% to more than 72,000 customers.• Implemented a new de-centralized loan origination and closing model resulting in portfolio growth of more than 20% year over year• Implemented an outsourced, credit union branded mortgage loan origination and servicing program requiring functional integration between six separate vendors and coordination across most business departments and all locations, enabling portfolio growth of $150 million in 4 years• Delivered numerous high-profile, multi-disciplinary, regulatory, and legal compliance initiatives, requiring significant changes to programs, products, and processes, with minimal customer impact• Managed a full credit card program redesign from a fixed to risk based variable rate model while achieving more than 99% cardholder retention and significant growth in new cardholder accounts• Doubled the monthly income from covered loans and fees through the introduction of a full complement of new payment and collateral protection products, changing the revenue mix and bottom-line profitability

Plano, Texas

Led this 15-person organization, chartered to provide underwriting, collection, and operational support services, with a full range of consumer loan products provided through a centralized lending business. Tasked with portfolio growth, balance/mix modification goals, and achieving operational improvements, delivered significant financial improvements through the expansion of home equity loan and line of credit products to 38 states directly yielding 15% growth while also successfully completing a full platform conversion for all core data processing systems. This technology initiative crossed all organizational boundaries and was delivered with high internal service levels while maintaining exceptional customer experience within budget and scope.

Plano, Texas

While managing more than 65 staff members within this branch, call center, and back office operations organization, focused on the ongoing delivery and enhancement of customer services while continually improving operational efficiencies and lowering transaction costs as part of a wide-ranging bank modernization program.

Plano, Tx

Beginning as a Department Leader, then quickly promoted to Team Leader and then overall Account Operations Manager for the business unit, comprehensively managed the accounting, credit, and reporting operations of a 10+ member team servicing a $58 million securitized sub-prime indirect auto loan portfolio. Through extensive analysis, developed and executed a strategy that reduced recovery expenses by 50%, dramatically improving client revenue, all while also optimizing internal budgets and processes, bolstering client relationships, and increasing overall long term services revenue under considerable income and expense scrutiny.