Deliver exceptional support executing Level 1 audits of prior authorizations for intakes and prescriptions for non-24 hour sleep disorder drug Hetlioz. Ensure all aspects of pre-authorization is complete so the patient may begin treatment. Adhere to strict HIPAA and confidentiality practices. Download, audit, and scan required documentation subsequently filled out and sent to Level 2 Auditors for approval.Verify patient name, DOB, address, and insurance information; further affirm prescriber’s information, drug/treatment, and diagnosis. Exhibit the ability to execute in a self-directed manner while achieving performance benchmarks.

Received data inputs and reconciled information in accordance with corporate policies and guidelines. Ensure the integrity of the payroll process for information such as time, labor, and expense reporting. Demonstrated the ability to prioritize responsibilities in a deadline-driven environment. Screened expense logs and verified information aligned with project and job-cost codes.Leveraged acumen for ADP Workforce Now to resolve discrepancies and issues with precision. Identified and reported concerns that potentially required escalation, communication, or further training. Generated reports, identified job-cost coding errors, and rectified records. Trained and coached end-users in ADP Workforce Now functions and corporate processes; additionally, offered training and insight on the proprietary expense reporting app (Mobistat).

Connected with current and potential clients, presented Yelp’s product offerings, and highlighted the advantages of advertising or being featured on the platform. Presented tailored recommendations and solutions specifically suited to the needs of each client. Leveraged acumen for lead generation and prospecting to source new clients. Strengthened current client relationships and utilized cross-selling skills to recommend other products. Maintained awareness of the latest features and functions offered by Yelp; examples include advertising promotions, new pricing structures, and marketing differentiators (badges, endorsements, and certifications. Generated $115K+ in sales; team led the entire company in revenue for four consecutive months. Achieved and exceeded monthly sales and customer acquisition goals consistently.

Promoted to a position of expanded responsibility after demonstrating proficiency for leadership and accountability in prior roles. Directed a team of 20 – 30 personnel per shift while ensuing a fully stocked and presentable sales floor. Collaborated with other management-level colleagues and provided an exceptional shopping experience for all patrons. Transferred merchandise from point of delivery to intermediate logistics vehicles subsequent to placement on the floor.Updated the inventory system with precision and tracked receipt, movement, and placement of merchandise. Identified and corrected merchandise that was mislabeled, damaged, or mis-categorized. Credited for reducing overall shrink at the location. Trained new employees in proper policies and procedures as the Team Lead; additionally, assigned duties to employees, monitored performance, and offered recommendations for improvement while praising positive attributes.

Offered multifaceted support coordinating logistics, conducting training, and providing exceptional customer service in a fast-paced retail environment. Maintained expansive knowledge regarding products, pricing, and inventory. Assisted customers with shopping needs and presented information regarding sales, promotions, or loyalty programs.Trained and mentored team members in best practices in the logistics department and beyond.Received inventory, audited stock, and ensured correct merchandising flows on the floor. Prepared merchandise in back room prior to the transition to the floor. Demonstrated the ability to quickly respond and resolve questions for concerns from guests or team members. Check inventory as requested by sales staff or guests.

Took some time to explore parts of Europe, Africa, and Central Asia. My goal was to become more familiar with various cultures, languages, and customs. In my travels, I gained first-hand experience in:- travel planning and budgeting- group dynamics- personal communication skills- leveraging technology and creative networkingI traveled through 14 countries and gained tremendous confidence in creating rapport with people and dealing with a variety of situations - with humor and goodwill.

Earned increasing responsibility for maintaining a safe and enjoyable experience for patrons. Duties include:▪ Ensuring the safety of park patrons by adhering to current national and local safety standards ▪ Serving guests to the facility with courtesy and professionalism▪ Proactively supporting rules and policies with tact and customer service skills▪ Responding efficiently, calmly, and properly in potentially life-threatening situations▪ Mentoring and training newer lifeguards and other park staff▪ Maintaining knowledge of latest techniques and best-practices via in-service training▪ Maintaining CPR and First Aid certifications▪ Working with other team members to plan and execute the duties of the day

On a part-time basis, assisted HVAC technicians at various commercial and government sites in the DC metro area. Duties included:▪ Reading blueprints and operating diagnostic equipment ▪ Recording readouts and preparing reports ▪ Adhering to safe practices while on customer premises▪ Interacting with clients, coworkers, and other contractors with courtesy and professionalism

Assisted in crowd control, customer service, logistics information handling, grounds preparation. Sell promotional/fund-raising items to patrons.

Performed retail grocery tasks, including: greeting and assisting customers, bagging groceries, stocking shelves, keeping aisles, counters, and products organized and clean.