Pursuing a career in software development with a recent Diploma in Full Stack Software Development, where I developed expertise in front-end languages (HTML, CSS, JavaScript), back-end technologies (Python, Django), and responsive design. My background as a Senior customer support engineer has equipped me with strong problem-solving abilities, technical troubleshooting, and a focus on user experience (UX). I bring a customer-centered approach having experience in customer support, customer technical training, and team collaboration for enhanced productivity.Full Stack Software Development diploma details below:Technical SkillsetTechnologies:
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Senior Customer Support EnginneeerSiemens Healthineers 2007 - 2023Dublin, County Dublin, Ireland2010–2023: X-Ray & PACS Systems Support• Installed and configured Dicom (Digital imaging and communications in Medicine) PACS (Picture archiving and communication) systems, which included both server and client PC hardware, as well as PACS system software and SQL databases.• Provided comprehensive technical support to troubleshoot and repair PACS systems, ensuring operational efficiency.• Conducted user training for new software and computer equipment to support users in effectively… Show more 2010–2023: X-Ray & PACS Systems Support• Installed and configured Dicom (Digital imaging and communications in Medicine) PACS (Picture archiving and communication) systems, which included both server and client PC hardware, as well as PACS system software and SQL databases.• Provided comprehensive technical support to troubleshoot and repair PACS systems, ensuring operational efficiency.• Conducted user training for new software and computer equipment to support users in effectively operating the systems.• In 2018 taking on additional responsibilities for X-Ray system installations, modifications and repairs.• Provided onsite and remote technical support to maintain high performance and operational efficiency across Ultrasound, PACS and X-Ray systems.• Documented repair and maintenance activities, ensuring accurate records of equipment history and service.2007–2010: Ultrasound Systems• Performed onsite installation, modification, maintenance, and repair of Ultrasound systems.• Provided technical support, both onsite and remote, to troubleshoot and maintain operational efficiencies of mechanical, electrical, and computer-based systems. Show less -
Customer Support EngineerTokyo Electron 2006 - 2007Leixlip, County Kildare, Ireland• Job responsibilities included the installation of new TEL Lithography systems• Maintaining the Installed base at the customer site, upgrading and modifications to existing equipment• Responsibilities also include interfacing with the customer and driving system optimization, together with continuous improvement projects to ensure maximum Customer satisfaction. -
Customer Support EngineerXsil 2005 - 2006• Job responsibilities included the installation of Xsil's upgraded laser micro-machining systems from gas-assist laser cutting to water-assist• Power up and software upgrade of installed machines, Servicing coherent lasers, Genmark Robot configuration, XY stage configuration, calibration of vision systems• Qualification and acceptance of machines to be handed back to HP to be used in their high-volume laser cutting manufacturing. -
Lithography EngineerIntel Corporation 2000 - 2002Leixlip, County Kildare, Ireland• Job responsibilities included sustaining a high level of availability of ten SVG lithography systems used in one of the processes in the production of Intel's Pentium computer chips• High availability achieved by weekly chairing technical review meetings of machine repairs in order to upgrade procedures and to carry out audits to prevent further downtime• Inline quality control of the product as it was processed through the systems by regular reviews of process control software… Show more • Job responsibilities included sustaining a high level of availability of ten SVG lithography systems used in one of the processes in the production of Intel's Pentium computer chips• High availability achieved by weekly chairing technical review meetings of machine repairs in order to upgrade procedures and to carry out audits to prevent further downtime• Inline quality control of the product as it was processed through the systems by regular reviews of process control software systems (SPC view) Show less
Kevin Flanagan Education Details
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Full Stack Software Development -
Engineering -
Bsc(Hons) Physics
Frequently Asked Questions about Kevin Flanagan
What is Kevin Flanagan's role at the current company?
Kevin Flanagan's current role is Full Stack Software Development from Code Institute Oct'24.
What schools did Kevin Flanagan attend?
Kevin Flanagan attended Code Institute, Technological University Dublin, Maynooth University.
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