Kevin Goad Email & Phone Number

Austin, Texas Area

Design, Implement, Review and adjust production schedules and onsite product installations for customers around the world. (most recently Serbia, Japan, Romania, Spain, Trinidad Tobago, Ohio, and New York)Manage human and material resources to meet production targetsManage equipment use, maintenance, modification and procurementWrite, train and implement.

Austin, Texas Area

Provide guidance and development of Quality Management Systems, Policies, Process and Procedure documentation.Quality Testing and Analysis of Electrical, Mechanical, Hardware, Software and components.Vendor management and selection.Rework Process and workforce management.Project / Program management of manufacturing, engineering, integration and roll outs.

Austin, Texas Area

• Manage customer, Vendor, OEM and inter-departmental core teams.
• Drive root cause analysis of issues to conclude with a failure analysis report
• Drive corrective actions both internally and externally to resolve issues outlined in the failure analysis
• I manage corrective actions both internally and externally utilizing 8D problem solving to resolve issues outlined in the failure analysis.
• Managed multiple onsite enterprise wide system upgrade projects in order to reduce customer down time, increase productivity and enhance the customer experience and overall satisfaction.
• Manage multiple onsite customer integration, interoperability, and roll outs.

Austin, Texas Area

• Work with customers, VAR’s, and end users to design effective workflow solutions that meet the needs of the business and increase the productivity of their employees
• Develop and drive roll out and implementation plans
• Work as a customer advocate to help Motion software development group provide customized solutions.
• Work onsite with customers and VAR’s to resolve issues and improve interoperability between Motion Tablet PC’s and the existing infrastructure both hardware and software
• Work with the Regional Sales Manager to support Distributors, VAR’s in direct sales meetings as the technical resource
• Help to drives sales to meet regional and corporate goals

• Increased the size of our Certified Technician Program by 100% in 5 months
• Re-Double the number of Certified Technician again by end of 2009
• Expanded Certified Technician Program to global program covering North and South America, EMEA, Africa and Asia.
• Reduced service turnaround time to three day TAT
• Initiated and negotiated transition from two service depots to four, two domestic and two EMEA
• Increased customer satisfaction by 20% points

• Delivered significant reduction in field failure rates for Motion's flagship mobile computing solutions.
• Successfully directed quality and reliability initiatives reducing the annual failure rate from 17% down to 4%.
• Supported 6 successful Mobile and Ultra-Mobile PC product launches within budget while meeting or exceeding product release schedule constraints
• Often managing as many as three development and three sustaining projects concurrently.
• Perform regular reviews of policies, procedures for change control and security to ensure continual improvements using CMMI and ISO 9001 – 2000 guidelines.
• Successfully built, managed, and motivated a cohesive QA team of fourteen (direct reports) skilled reliability and test staff with multiple disciplines and areas of focus; a software development team of six (indirect.

• Maintained a ship wide average monthly uptime of 99.994% while supporting 500+ shipboard personnel.
• Designed, documented and maintained shipboard policies and procedures manuals
• Managing multiple projects for shipboard, fleet wide and corporate stakeholders concurrently.
• Successfully built and maintained excellent relationships with the ships officers, engineering staff, hotel operations staff and corporate headquarters.
• Mentored, developed and trained I/S personnel to deploy throughout the fleet.
• Managed fleet deployment projects of new hardware, applications, procedures and processes.

• Managed internal customer Help Desk and desktop support technicians
• Supporting some 20,000+ end user while maintaining service level agreements for both incoming calls and email trouble ticket submissions.
• Managed network, systems and hardware administrators.
• Built relationships with the satellite business management teams improving communications and project continuity.
• Managing multiple projects concurrently, including development, production upgrades, datacenter rebuilds, new site bring up, and replacing and or upgrading 7000 end-user computers and 42 Data-centers server farms, and.
• Managing stake holders in development, various lines of business, and corporate teams.

Provided Sr. level support (level three) to O/S2 adminstrators and power users. To include installation, configuration, networking, and writing custom installation scripts.

Manage Computer Dept. Sales, installations, and training.Commission sales of household electronics and appliances.

Business Administration And Management, General

Communication, General

High School