Kevin Goad Email & Phone Number

Austin, Texas Area

Design, Implement, Review and adjust production schedules and onsite product installations for customers around the world. (most recently Serbia, Japan, Romania, Spain, Trinidad Tobago, Ohio, and New York)Manage human and material resources to meet production targetsManage equipment use, maintenance, modification and procurementWrite, train and implement standard operating procedures for production / product operationsEnsure that standard operating procedures are adhered to and up to date.Ensure implementation and adherence to health and safety proceduresSet and monitor product quality standardsImplement and enforce quality control and tracking programs to meet quality objectivesAnalyze production and quality controls to detect issues and take corrective actionsDetermine and implement improvements to the production processPrepare and maintain meaningful KPI reportsMonitor and review staff performance and training requirementsBudget estimation and managementImplement cost control programs in Engineering, Manufacturing, Procurement, and Operations.Found multiple sources for critical parts and components to reduce cost and risks Ensure efficient collaboration and co-ordination between relevant departments including procurement, distribution, manufacturing, and business teams.Provide closed loop feedback to Electrical Engineers, Mechanical Engineers and Product Development Managers.Manage IT: Email, Hardware distribution, Telephone systems, and production servers and network.Developed a beta program for Key customers to test new software and hardware implementations.Contribute to and review contracts, service agreements (vendor and customer)Write customer requirements, installation agreements, training guides and commissioning checklist.

Austin, Texas Area

Provide guidance and development of Quality Management Systems, Policies, Process and Procedure documentation.Quality Testing and Analysis of Electrical, Mechanical, Hardware, Software and components.Vendor management and selection.Rework Process and workforce management.Project / Program management of manufacturing, engineering, integration and roll outs.

Austin, Texas Area

• Manage customer, Vendor, OEM and inter-departmental core teams.• Drive root cause analysis of issues to conclude with a failure analysis report• Drive corrective actions both internally and externally to resolve issues outlined in the failure analysis•I manage corrective actions both internally and externally utilizing 8D problem solving to resolve issues outlined in the failure analysis.• Managed multiple onsite enterprise wide system upgrade projects in order to reduce customer down time, increase productivity and enhance the customer experience and overall satisfaction.• Manage multiple onsite customer integration, interoperability, and roll outs.• Manage Customer, VAR special request for product feature enhancement (both hardware and software) and drive projects to completion.• Develop and write the Quality Management System for Motion Engineering, Development and Service organizations• Drive and manage the creation of levels 1(QMS), 2 (Policies and Procedures), and 3 (Work instructions) to improve quality, process improvement, and employee training and awareness.• Data mine historical databases to find trends and precursor events in order to be proactive both in finding issues and product development.• Manage quality of pre and post development products.• Develop solutions and product improvements to improve reliability• Manage OEM and or third parties to meet quality expectations

Austin, Texas Area

• Work with customers, VAR’s, and end users to design effective workflow solutions that meet the needs of the business and increase the productivity of their employees• Develop and drive roll out and implementation plans• Work as a customer advocate to help Motion software development group provide customized solutions.• Work onsite with customers and VAR’s to resolve issues and improve interoperability between Motion Tablet PC’s and the existing infrastructure both hardware and software• Work with the Regional Sales Manager to support Distributors, VAR’s in direct sales meetings as the technical resource• Help to drives sales to meet regional and corporate goals• Manage customer evaluation feedback and support during pilot programs• Pre and Post-sales support.• System integration and solutions consulting• Project management of distribution, roll-out, Installations.

• Increased the size of our Certified Technician Program by 100% in 5 months• Re-Double the number of Certified Technician again by end of 2009• Expanded Certified Technician Program to global program covering North and South America, EMEA, Africa and Asia.• Reduced service turnaround time to three day TAT• Initiated and negotiated transition from two service depots to four, two domestic and two EMEA• Increased customer satisfaction by 20% points• Managed multiple onsite enterprise wide system upgrade projects in order to reduce customer down time, increase productivity and enhance the customer experience and overall satisfaction.• Manage multiple onsite customer integration, interoperability, and roll outs.• Able to negotiate customer solutions that decreased cost (50%) and increased productivity (40%) for Motion and the customer.• Redesigned Certified Maintainer program and re-wrote both domestic and International contracts • Found creative solutions to resolve parts issues in a timely manner.• Principal partner in launching new product line of Medical Carts.• Directed operations for four service units covering North America and EMEA covering multiple products and ODM's.• Develop Certified Technician program available to VAR's and large organizations. • Manage contract development and negotiations. Develop and manage part, repair, update, and upgrade policies.• Manage Certified Technicians Policies and Issues for five continents. • New Product Introductions to service units and certified techs. • Manage relationships with multiple Vendors and ODM's.

• Delivered significant reduction in field failure rates for Motion's flagship mobile computing solutions.• Successfully directed quality and reliability initiatives reducing the annual failure rate from 17% down to 4%.• Supported 6 successful Mobile and Ultra-Mobile PC product launches within budget while meeting or exceeding product release schedule constraints• Often managing as many as three development and three sustaining projects concurrently.• Perform regular reviews of policies, procedures for change control and security to ensure continual improvements using CMMI and ISO 9001 – 2000 guidelines.• Successfully built, managed, and motivated a cohesive QA team of fourteen (direct reports) skilled reliability and test staff with multiple disciplines and areas of focus; a software development team of six (indirect reports), electrical and mechanical engineering team of 8 (indirect reports), manage and negotiate vendors and third party test contracts and budgets. Reducing testing times by more than 30% and allowing for a quicker response from development.• Reducing testing times by more than 30% and allowing for a quicker response from development.• Promoting synergistic cross-functional teams throughout multiple organizations.• Providing better risk management and mitigation planning.• Implemented new issue tracking tools • Generating trend analysis, determining lessons learned and best practices for future development.• Responsible for manufacturing process, production testing, final OBE, ECN validation, and continual process improvement• Direct Failure analysis activities with vendors and manufacturers.

• Maintained a ship wide average monthly uptime of 99.994% while supporting 500+ shipboard personnel.• Designed, documented and maintained shipboard policies and procedures manuals• Managing multiple projects for shipboard, fleet wide and corporate stakeholders concurrently.• Successfully built and maintained excellent relationships with the ships officers, engineering staff, hotel operations staff and corporate headquarters.• Mentored, developed and trained I/S personnel to deploy throughout the fleet.• Managed fleet deployment projects of new hardware, applications, procedures and processes.• Built, maintained and supported network infrastructure, systems, and hardware across the Carnival fleet.

• Managed internal customer Help Desk and desktop support technicians• Supporting some 20,000+ end user while maintaining service level agreements for both incoming calls and email trouble ticket submissions.• Managed network, systems and hardware administrators. • Built relationships with the satellite business management teams improving communications and project continuity.• Managing multiple projects concurrently, including development, production upgrades, datacenter rebuilds, new site bring up, and replacing and or upgrading 7000 end-user computers and 42 Data-centers server farms, and Y2K, • Managing stake holders in development, various lines of business, and corporate teams.• Perform regular reviews of policies, procedures for change control and security to ensure continual improvements using ISO 9000 guidelines.• Managed a distributed work force in order to deliver products and services on time and within budget. Met 100% of the time barring Change control issues.• Other areas of responsibility included: Tier 3 and SME for Genesys support, Chair Change Control Board, Manage System Administrators, • Analyze hardware, software, personnel, vendor and third party needs for future growth and budgets.• Prioritizing following year’s budget.• Responsible for 24/7 support, failover response time of redundant systems, and overall uptime.• Coached and mentored Network Services staff.• Facilitate production meetings for ATC and IT direct reports and Sears Home Services.• Facilitate and manage trouble shooting of production outages and Report steps take to resolve production issues.

Provided Sr. level support (level three) to O/S2 adminstrators and power users. To include installation, configuration, networking, and writing custom installation scripts.

Manage Computer Dept. Sales, installations, and training.Commission sales of household electronics and appliances.

Business Administration And Management, General

Communication, General

High School