Kevin Goodrich Email & Phone Number

Chicago

• Support 4,000 global user environment
• Troubleshoot and communicate with the infrastructure team
• Assist Citrix architect team with supporting the infrastructure and end users
• Deploy master images and update VMWare tools in both MCS and PVS

Remote installation and configuration of Citrix Xenapp 7.6, Xendesktop 7.6, and Netscaler VPX software. Assist customers with the proper setup of their host server(s), whether physical or virtual, by confirming proper loading of server operating system software (Windows 2008 R2, 2012, or 2012 R2) in preparation for installation of their Citrix software..

Vernon Hills, IL

• Responsible for installing and configuring hardware and software on a high volume of computers, servers, printers and other products for customers on a daily basis.
• Configure customers systems to their required specifications.
• Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
• Ensure that customers receive the highest level of customer service.

- Ensure contract compliance for timely shipment delivery.- Resolve and defuse conflict with clients and with vendors providing service to company.- Primary point of contact for several accounts.

- Liaison between customers and agents for the delivery of urgent time sensitive equipment.- Responsible for routing all outbound shipments from Denver to points of delivery.- Successfully inventoried and shipped medical equipment on emergency basis for Dako.

Loaded/unloaded baggage and freight shipments on arriving/departing flights. Towed aircraft in and out of gates for repositioning.

- Responsible for covering all freight movements in the South West portion of the United States.- Integrated and implemented customer and vendor suggestions to ensure the most cost effective routing.

- Managed, mentored, and assisted 20+ employees to grow as valuable members of the team.- Local human resource manager, responsible for hiring, firing, and addressing of all personnel concerns.- Successfully negotiated shipping rates with vendors and customers.- Awarded cartage agent of the year in 2003 by Bax Global.

Station Manager (2002-2003 Memphis, TN)- Managed and orchestrated the station to be consistently in the top five performing stations in the system.- Managed, mentored, and assisted one employee to grow as a valuable member of the team.- Responsible for ensuring internal compliance with FAA facility security regulations.- Responsible for negotiating rates.

Supervised and delegated daily schedules to line service techs (15 to 20) in the safe completion of aircraft refueling responsibilities.

Refueled scheduled commercial airline flights. Part of a the deicing team during inclement weather.

Loaded/unloaded arriving/departing flights.

Loaded/unloaded aircraft.

Bachelor Of Science, Aviation Management

Education record

Engineering