Kevin Gumm Email & Phone Number

Kaukauna, Wisconsin, United States

Computer support administration with desktop computing and end user technology.

Northeast Wisconsin

Provides computer services to various clients and small businesses throughout NE Wisconsin.

De Pere, Wisconsin, United States

Appleton, WI

Copier / printer repair and service tech for the Fox Valley, WI area.

Appleton, WI

Completed desktop support projects for 2 Fox Valley businesses.

Greenville, WI

Providing back-office support for a world-wide networking company. Problem solving and keen data entry and analytical skills are used daily.

Technical support of Windows PC / networking, and Veterinary Practice Management software.

Neenah, WI

Tested and diagnosed electronics items to assess suitability for refurbishment and resale. Dismantled non-working electronics and performed packaging and general warehouse duties.

Appleton, WI

Provided "consumer support" for various products via incoming calls and e-mails.

Oshkosh, WI

Controlled shipping and receiving traffic in accordance with policies of client and Allied-Barton’s methodology to ensure security of closed campus. Maintained set shipping and receiving schedule.PROJECT: Designed and Implemented Security Intranet Site for Nestle Pizza Division’s Security and Safety Team

Provides remote software tech support via telephone in a call center.

Provided desktop PC hardware & software support in a manufacturing and office environment. Assisted the IS dept with PC deployment, software installation, JobBOSS administration, SQL reporting, Access programming, and troubleshooting.

Provided over the phone support to AT&T U-Verse customers. Assisted with technical issues related to TV, Internet, and VOIP phone.

Diagnosed and repaired desktop PCs and laptops.

• Provided help desk level II support to clients working in an Insurance office environment. Supported Dell and HP desktop and laptop PCs. Provided hardware break/fix and software troubleshooting.
• Hardware troubleshooting and repair for PC workstations. Replaced and installed parts as necessary
• Hardware troubleshooting and repair for HP Laserjet printers. Replaced and installed parts as necessary
• Software assistance and troubleshooting for MS Office 2003, Lotus Notes, and custom applications.

• Provided phone and technical support for PC and Network issues for an employee base of up to 500.
• Answered help desk calls and logged them in the Track-IT database for response. Diagnosed hardware and software issues with desktops & laptops; Performed software upgrades and installations.
• Created and implemented a process to prioritize, track, and efficiently respond to network and security requests.
• Developed and implemented a new kiosk computer system for manufacturing line employees. Identified and requisitioned necessary software to give line employees access to company applications, but not to the Internet or.

Used strong customer service and communication skills to assist internet customers with common Internet connectivity problems. Provided Windows 9x/2000/XP and TCP/IP troubleshooting via telephone in a call center environment.

• Provided computer and laser printer support for IBM, Dell, HP/Compaq and HP/Lexmark products as well as IBM and Dell servers, including iSeries and AS/400. Installed hardware upgrades on IBM-compatible PCs and Servers.
• Provided end-user PC troubleshooting and support for We Energies, WI DWD, WI DOJ, various Government offices, and Roundy’s Stores.
• Participated in WI DOJ hard drive replacement/imaging project for over 200 machines.
• Deployed 100-125 new computers and provided system upgrades across 10 DWD offices.
• Provided Point-of-Sale IBM 4683, 4693, 4694, and SurePOS 700 hardware support.
• Record of efficiency led to being chosen by Roundy’s to serve on a special team to upgrade and install new POS equipment at 15 store locations.

High School, English, Economics, Business Management, Desktop Computing, Mathematics, Chemistry

Activities and Societies: Statistics Manager for Girls' JV and Varsity basketball teamsMost of my computer knowledge and training I have.

High School, General

Activities and Societies: Basketball Stats Team, Photography ClubGraduated High School