Kevin Zhao Email & Phone Number

Arlington, VA, US

Arlington, Virginia, United States

Arlington, Virginia, United States

• Received the 2023 “Affirm Founders’ Club Winner” award for driving the highest annualized incremental GMV lift
• Engage merchants in growth strategy conversations such as pricing optimization, marketing campaign, and contract renewal
• Main point of contact for all merchant requests/issues and ensuring resolutions/feedback are shared in a timely manner
• Identify merchant opportunities through portfolio review and proactively engaging with merchants to discuss business impact
• Conduct Quarterly Business Reviews with merchants to review performance, marketing analytics, and to deepen relationship
• Created & presented internal process guide for merchants to onboard new brands and websites in the most efficient way

Arlington, Virginia, United States

• Promoted to manage the top 15 merchants in the sporting goods industry to drive further partnership success
• Gathered and delivered product feature requests from clients to engineering and product team for Go-to-Market strategies
• Educated and trained merchants on OrderMyGear’s product and business roadmap to help better their ability to succeed
• Tracked merchant growth on a weekly basis using internal reporting system (looker) to determine growth opportunities
• Drove customer adoption of OrderMyGear solutions throughout webstore personalization and targeted email campaigns
• Conducted regular account reviews and continuously highlighted ROI to our customers through quarterly business reviews

Dallas, Texas, United States

• Monitored business forecast and exceeded quarterly revenue goal by 120% in Q2 & Q3 2021 via continuous client interaction
• Developed and fostered relationships with 183 accounts throughout the US totaling $53M in gross merchandise volume
• Improved client success by providing product education, strategic and technical advice for SAAS cloud platform
• Analyzed client metrics and KPIs via Salesforce CRM, Intel, and Looker report to maximize successful client performance

Dallas, Texas, United States

• Worked closely with hotel partners across the US and Canada regions to build strong and strategic relationships
• Analyzed revenue management tools and market reports to consult with partners on making informed business decision
• Connected with 15 accounts per day to educate partners on current demand pattern to stay ahead of market trends while driving up-sell and cross-sell opportunities
• Secured competitive rates and promotional offers to support Expedia’s revenue goals through consultative sales approach
• Executed strategic initiatives in assigned markets to grow and hit key performance indicators measured on a quarterly basis

Dallas, Texas, United States

• Hit or exceeded pipeline generation quota per month in Q3 2019 (115%) and first half of Q4 (120%)
• Consistently reached out to 10-15 new accounts per week and mainly focuses on targeting Enterprise Market
• Qualified leads by exploring prospects needs and pains while educating prospects on the value of our SAAS enabled solutions
• Met and exceeded daily activity expectations of 50 calls and 100 emails through the use of Salesloft software
• Strategically utilized LinkedIn Navigator, Salesforce, EtailInsight, ZoomInfo to implement prospecting strategies
• Managed sales cycle during the prospecting stage, communicating with contacts ranging from end users to C-Level

Harrisonburg, Virginia

• The UREC Mission is to promote and advance healthy lifestyles through educational programs, participation opportunities, and support services. We are committed to excellence and responsive to the developmental needs of.
• Introduced facility information and services to new prospective students during different events
• Educated incoming freshmen on services provided by the facility and understand participant needs and expectations
• Supervise staff and participants throughout the day to enforce policy and procedures, maintain safety in the facility and provide quality customer service
• Prepare all activity sites with necessary materials for efficient, safe, and service-oriented events including set-up and take down of equipment (volleyball/badminton equipment, portable sound system, tables, chairs.
• Represent UREC in a professional manner and acts as an ambassador at all times with extensive knowledge of weight and cardiovascular equipment including proper usage

Washington D.C. Metro Area

• Developed administrative Excel Spreadsheets cataloging up to 500 sets of drawings for Federal Judicial Building
• Attended and took notes at administrative meetings to hear progress updates on current projects
• Learned social media and direct marketing strategy as well as website operation