Kevin Walker Email & Phone Number

Portland, Oregon Area

Business systems expert optimizing the use of the organization's most critical business applications. Serving as a management consultant, subject matter expert, and point of contact between VCI Business Operations, VCI IT, and external vendors. Ensures consistency and excellence in the areas of requirements, testing, training, process improvement, service.

Hillsboro, OR

Wide range of data-related responsibilities including ongoing Data Governance activities, data conversion tasks associated with new Accounts Receivable system integration, and Data Warehouse responsibility. Help to assure data is defined, consistent, clean, available, and abides by all Governance policies. Responsibilities revolve around data quality and.

Portland, Oregon Area

Responsible for all Customer Care department front end phone contact teams. Led teams of 4-5 team supervisors and upwards of 80 employees. Worked with department management across multiple sites to develop strategies for customer satisfaction and employee performance improvements. Helped to lead efforts to develop employee performance tracking more.

Portland, Oregon Area

Let diverse team of employees in training functions (new hire and ongoing education), back end office support, and employee quality performance assessments. Responsibilies included providing leadership to training functions, making recommendations and adjustments as departmental needs dictated. Continuously calibrating leadership expectations of phone.

Portland, Oregon Area

Held a variety of supervision roles in multiple buiness areas including collections and customer service leading members of phone contact teams. Responsibilities included measuring performance, coaching for improvement, facilitating performance reviews, and conducting the interview and selection process of new job candidates for the department. Additional.

Greater Chicago Area - Portland, Oregon Area

Spend time in various operational roles within collections and customer servicing. Experience in early delinquency, severe default, skip tracing, repossessions, and replevins. Also worked in a blended capacity servicing both collections and customer service areas when called upon. *Relocated from Chicago to Portland in 2000 to assist in opening West Coast.