Led a team of ~300 chat contributors with 12 direct reports across 3 sites, focusing on achieving best-in-class consumer satisfaction.Drove business growth by implementing strategic communication techniques and fostering authentic consumer connections, which resulted in record-high satisfaction rates.Inspired team growth and professional development, ultimately helping elevate the performance and advancement of several direct reports.

Provided personalized, 1:1 pre-purchase support to Nike Members through the Nike App, ensuring a seamless experience that encouraged loyalty and satisfaction.Exceeded key metrics in consumer satisfaction and conversion rates by providing tailored recommendations based on extensive Nike and Jordan product expertise, combined with in-depth marketplace knowledge. Leveraged trust-building interactions to drive engagement and foster repeat consumer connections.

Boosted VEJA’s market presence by cultivating relationships with over 50 sneaker retailers across North America.Delivered impactful brand training to wholesale sales teams, equipping them with key selling points to effectively communicate VEJA’s mission and values, which strengthened brand reputation and successfully increased sales and awareness.

Styled over 1,000 clients with a focus on product knowledge and personal connection, addressing individual needs for athletic performance and style.Increased team average order values by pioneering 1:1 consumer relationship strategies, streamlining engagement processes, and introducing underutilized tools.

Served as a liaison between Nike and North American candidates.

Oversaw a million-dollar plus Nike budget to outfit elite teams, including the 2013 national champion women’s basketball team, as well as men’s basketball, and women’s and men’s soccer.Ensured teams had top-tier equipment and apparel, supporting athletes’ performance and UCONN’s high standards in collegiate athletics.

Managed a budget with adidas that outfitted all varsity athletics.