Svp Operations Support
CurrentResponsible for Operations Support Services (Workforce Management, Learning and Development, Quality, Marketing Support, and Philippines oversight)
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@conveyhealthsolutions.com
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1 phone found area 954
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LinkedIn matched
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Kevin Kitch is listed as SVP Operations Support at Convey Health Solutions at Convey Health Solutions, a with 1010 employees, based in Mckinney, Texas, United States. AeroLeads shows a work email signal at conveyhealthsolutions.com, phone signal with area code 954, and a matched LinkedIn profile for Kevin Kitch.
Kevin Kitch previously worked as SVP Operations Support at Convey Health Solutions and Vice President, Global Workforce Management (WFM) at Sutherland Global Services.
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AeroLeads found 1 current-domain work email signal for Kevin Kitch. Compare company email patterns before reaching out.
- Contact center professional with 15+ years in operational management, workload forecasting, strategic resource planning, tactical planning, and real time operational support. - Solid foundation in data analysis, workforce management implementation, customer support, client relations, and outsourcing.- Domestic and international experience including North America, Europe, Latin America, Philippines, China, India, South Africa, and Japan.Specialties: Global Workforce Management (WFM), Contact Center / Call Center Operations, Business Process Outsourcing (BPO), International relationship management and team building, Skilled in use of various workforce management software applications (Pikins, eWFM, IEX)
Listed skills include Outsourcing, Workforce Management, Call Centers, Bpo, and 34 others.
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Responsible for Operations Support Services (Workforce Management, Learning and Development, Quality, Marketing Support, and Philippines oversight)
Manage global workforce management (WFM); strategic staff planning, scheduling, real time management (RTM), reporting, and seat capacity for Canada, US, Mexico, Jamaica, Colombia, UK, Bulgaria, Egypt, UAE, India, Philippines, (>30k frontline agents).
Tokyo, Japan
Strategic consulting and implementation of world-class Workforce Management tools, processes, methodologies, and measurements.
Manage global workforce management (WFM); strategic staff planning, scheduling, and real time management (RTM), for North America, Central / Latin America, Philippines, India, China, Europe, Middle East, and Africa (55 sites / >25k frontline agents).
Head of forecasting, staff planning, capacity planning, and scheduling for North America, and lead liaison for Mexico workforce management (WFM).
Supervised the daily management of Resource Planning Analysts (RPA) for North America; provided Operational support for capacity planning, staff planning, and forecasting.
Other employees you can reach at conveyhealthsolutions.com. View company contacts for 1010 employees →
Marie Scott
Colleague at Convey Health SolutionsOrlando, Florida, United States
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Raniel Galvez
Colleague at Convey Health SolutionsPasay, National Capital Region, Philippines
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Jefferson Velasco
Colleague at Convey Health SolutionsMetro Manila, National Capital Region, Philippines
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Julian Preston
Colleague at Convey Health SolutionsUnited States
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Tomeka Pittman
Colleague at Convey Health SolutionsTampa, Florida, United States
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Ruby Joy De Guia
Colleague at Convey Health SolutionsMabalacat, Central Luzon, Philippines
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Ann Luchenkova
Colleague at Convey Health SolutionsWesley Chapel, Florida, United States
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Matthew Trotter
Colleague at Convey Health SolutionsPort St Lucie, Florida, United States
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Yves Nolet
Colleague at Convey Health SolutionsFort Lauderdale, Florida, United States
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Andro Tan
Colleague at Convey Health SolutionsMetro Manila, National Capital Region, Philippines
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Quick answers generated from the profile data available on this page.
Kevin Kitch works for Convey Health Solutions.
Kevin Kitch is listed as SVP Operations Support at Convey Health Solutions at Convey Health Solutions.
AeroLeads has found 1 work email signal at @conveyhealthsolutions.com for Kevin Kitch at Convey Health Solutions.
AeroLeads has found 1 phone signal(s) with area code 954 for Kevin Kitch at Convey Health Solutions.
Kevin Kitch is based in Mckinney, Texas, United States while working with Convey Health Solutions.
Kevin Kitch has worked for Convey Health Solutions, Sutherland Global Services, Bellsystem24, Inc, Stream Global Services, and Telvista.
Kevin Kitch's colleagues at Convey Health Solutions include Marie Scott, Raniel Galvez, Jefferson Velasco, Julian Preston, and Tomeka Pittman.
You can use AeroLeads to view verified contact signals for Kevin Kitch at Convey Health Solutions, including work email, phone, and LinkedIn data when available.
Kevin Kitch is listed with skills including Outsourcing, Workforce Management, Call Centers, Bpo, Process Improvement, Contact Centers, Operations Management, and Crm.
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