Kevin Knox Email & Phone Number

Houston, Tx

Customer Specialist in our customer service department, project manager for complex scanning and printing projects and supervise shipping and large format b/w departments. Assist all customers questions and ensure outstanding quality of service and products.

Actively managed all production and customer service processes in a fast paced full service reprographics printing shop. I was also in charge of all H.R. duties, purchasing, accounts receivable and outside sales and marketing. I have managed up to 10 employees when business was exceptional. Outstanding customer service and customer retention are my main focus.Increased sales, quality, and efficiency by replacing obsolete blue print machines; negotiated and purchased $150,000 in digital engineering printersLed remodeling of sales floor to better accommodate customers and promote color digital technology Designed capability to print from digital files, files on disk, or from paper originals Created and implemented a proactive communication program; establish strong relationships and maintain exceptional customer serviceKey player in writing dispatch procedures; ensure efficiency of project pick-up and deliveryDemonstrate superior personnel management skills; supervise team of up to ten employees and participate in recruitment, hiring, and cross-training on newest technologyMaximize cost control and manage inventory; independently maintain new printer, research suppliers, and order stock ahead of industry price trendsSkillfully direct all aspects of operations and administration including payroll and accounts receivable; assertively collect late accounts Expand clientele through innovative marketing strategies, sales calls, and distribution of brochures and flyers; manage sales of 150+ architectural firms ________________________________________

Operated all printing and copying equipment. Assisted customers in shop and by phone. Dispatched drivers for pickup and delivery. Assisted offset department in binding and finishing work.