Kevin Andrade Email and Phone Number

- Managed Azure AD tenants by monitoring conditional access and identity protection. Implementing and updating enterprise applications and configuring SSO SAML authentication.- Manage Office 365 security policies for mail delivery in exchange including e-discovery and transport rules. As well as any DNS setup for the domains. - Office 365 User management including creating users, group management, Licensing, and MFA administration. - Managed Azure VMs including Disk… Show more - Managed Azure AD tenants by monitoring conditional access and identity protection. Implementing and updating enterprise applications and configuring SSO SAML authentication.- Manage Office 365 security policies for mail delivery in exchange including e-discovery and transport rules. As well as any DNS setup for the domains. - Office 365 User management including creating users, group management, Licensing, and MFA administration. - Managed Azure VMs including Disk space remediation, Azure AD Firewall security and backup/auto shutdown maintenance.- Assisted in Implementing Microsoft Intune to organization - Oversaw Intune MDM enrollment and managed Windows compliance policies including app deployment, update rings and defender for endpoint. - Assisted in implementing Defender for Endpoint across organization. - Standardized equipment requirements across organization by building relationships with vendors and rolling out inventory system Snipe-IT- Documented/ created instructional videos for internal processes and technical guides within IT Glue and EAGedu Internal wiki- implemented workflows and application support and administration within connectwise manage - Oversaw Anti-Phishing Campaigns and Training utilizing KnowB4- Oversaw Office 365 Teams Phone VoIP administration including creating OR line auto attendants and call queues. As well as deploying Yealink phones. Show less

- Standardized equipment requirements across organization- Documented/ created instructional videos for internal processes and Technical guides- Implemented Single Sign-On for applications across organization - Oversaw Anti-Phishing Campaigns and Training utilizing KnowB4- Oversaw Zoom Phone VoIP implementation and Migration- Re-organization and Harden of existing local networks- Set up Windows Virtual Desktop environment and remote application delivery- Oversaw… Show more - Standardized equipment requirements across organization- Documented/ created instructional videos for internal processes and Technical guides- Implemented Single Sign-On for applications across organization - Oversaw Anti-Phishing Campaigns and Training utilizing KnowB4- Oversaw Zoom Phone VoIP implementation and Migration- Re-organization and Harden of existing local networks- Set up Windows Virtual Desktop environment and remote application delivery- Oversaw Azure Endpoint and Active Directory Administration - Managed Workstation Deployment and Patching through Panorama9 and Azure Intune management- Office 365 exchange management and Administration- Created Microsoft flows for uploading system reporting directly to Microsoft SharePoint- Implemented Exclaimer to set up employee branding in signatures- Administered Mimecast for spam filtering and message tracing- Supported OGSQL by OGSYS with database and software administration Show less

Lead Field Consultanto Managing and maintaining client’s technical infrastructure through monthly visits and audits o Configuring line of business applicationso Handling help desk escalations related to assigned cliento Collaborating with client to recommend infrastructure improvements and assisting in project implementationso Coordinating with vendors regarding service and issue remediation Live Desk Specialisto Managed client’s servers and workstations remotely… Show more Lead Field Consultanto Managing and maintaining client’s technical infrastructure through monthly visits and audits o Configuring line of business applicationso Handling help desk escalations related to assigned cliento Collaborating with client to recommend infrastructure improvements and assisting in project implementationso Coordinating with vendors regarding service and issue remediation Live Desk Specialisto Managed client’s servers and workstations remotely including but not limited to: o Azure environment administration o VMware resource allocationo Windows/Mac Workstation Troubleshooting and Deploymento Patching, Security and Optimization o Citrix Hosted Desktop and application troubleshooting o Office 365 and hosted exchange administration o Phone system administrationo VPN configuration and troubleshootingo Assisted in scheduled and emergency onsite visits (Workstation troubleshooting, New office set up, Cisco fire wall reconfiguration, etc.)o Worked Tier 2 escalations and provide guidance on troubleshooting steps for team members Show less

Junior Web Developero Imported data from XML files using XML data type methods into a SQL servero Ran SQL Queries to generate reports from GvDocs for Managemento Updated proprietary loan tracking system by adding new forms utilizing C#o Helped implement a new project management software o Installed an Openfire server for use with a Spark chat clientHelp Desk Support Techniciano Helped implement a new domain including migration from previous domaino Managed… Show more Junior Web Developero Imported data from XML files using XML data type methods into a SQL servero Ran SQL Queries to generate reports from GvDocs for Managemento Updated proprietary loan tracking system by adding new forms utilizing C#o Helped implement a new project management software o Installed an Openfire server for use with a Spark chat clientHelp Desk Support Techniciano Helped implement a new domain including migration from previous domaino Managed over 200 VMware servers including creating new servers, patching, backup/restoreo Helped manage our in house application, GvDocs, including end user support, document generationo Managed Exchange 2013 server including mailbox maintenance, archiving, mailbox restoration after exchange database corruptiono Handled workstation imaging o Managed Switchvox phone server and VoIP phone deploymento Provided support for employees in the corporate office and remote locationso Successfully marketed and processed transactions for extraneous and obsolete equipment Show less