Kevin Noecker Email & Phone Number

Rome, Ny, Us

Rome, Ny, Us

Marcy, New York, United States

• Update Service-Now with asset creation and statuses for network-connected devices.• Image, retrieve and replace end-user computers based on Service-Now tickets and tasks.• Coordinate with Procurement and end-users to ensure that needs and expectations are met.• Troubleshoot end-user issues by phone, email, Teams messaging and in-person.• Educate end-users on best computing practices.• Collaborate with team-mates and other departments with knowledge sharing.• Assist new-hires with first time log-ins on assigned devices in a classroom environment.

Oriskany, New York, United States

*Position eliminated due to site closure* • Interface with remote and onsite users by phone, in person and via Skype/Teams. • Generate, edit and fulfill tickets, tasks, and requests. • Troubleshoot escalated tickets as Subject Matter Expert for collaboration. • Catalog new equipment and validate inventory. • Create shipping and return labels for computers and peripherals. • Generate custom reports in MS Excel to track status of projects and assignments. • Collaborate with other technicians on new findings and resolutions. • Provide specialized on-call support services for global town hall events. • Perform on-boarding checks and training for employees assigned new devices. • Coordinate with all staff regarding regional and company wide projects and new software deployments. • Enhanced workflow by configuring a Sharepoint site to allow my team to access and edit files simultaneously.

Syracuse, New York

• Collaborated with project managers, local support, and end-users for company wide PC refresh project.• Created and shared documentation on new findings to improve efficiency of deployments.• Provided training on Windows 7 machines for employees migrating from Windows XP.• Resolved tickets on behalf of local support and completed deployments at main and remote sites.

Syracuse, New York Area

• Coordinated with project managers, local support, and end-users on imaging and deploying Windows 7 machines.• Execute deployments and functioned as desktop support at a variety of offices throughout New York state.• Created and shared documentation on findings as part of the project and desktop support teams.• Action tickets in Service-Now and participated in day-to-day activities of local support.• Utilized Active Directory to manage user passwords, and configure new machines.

Bank Of New York Mellon @ Oriskany, Ny

• Coordinated with local support and end users to remove and replace approximately 1000 uninterruptible power supply units during production hours.• Completed the assignment a month ahead of the projected end date.

Associate In Applied Sciences (A.A.S.), Computer Information Systems

http://mvcc.meritpages.com/Kevin-Alan-Noecker/2075697#education

Associate In Applied Science (A.A.S.), Web Developement And Information Design

Highschool

Activities and Societies: Cross Country Running