✤ Customer Experience: Delivered exceptional customer service, ensuring a positive and memorable experience for every customer interacting with the store.✤ Inventory Management: Maintained accurate inventory levels through efficient stocking practices and proactive identification of discrepancies.✤ Cash & Card Processing: Processed cash and card transactions efficiently while maintaining a friendly and professional demeanor.

✤ Enhanced Student Learning: Provided tailored tutoring sessions in Python, Java, and computer mathematics, fostering student confidence and understanding. ↦ Collaborated with faculty to develop engaging tutoring approaches that align with Sheridan's learning culture, ensuring students receive the latest and most relevant support.✤ Tailored tutoring: Addressed individual student needs.✤ Collaboration: Worked with faculty to develop effective teaching methods.✤ Course knowledge: Stayed up-to-date with the curriculum.✤ Engagement: Created resources like notes, Padlets, and Kahoots.✤ Communication: Managed announcements and updates with students and faculty.✤ Event leadership: Organized activities to enrich the student experience.

✤ Empowered Student Success: As a dedicated Program and Course Tutor at Sheridan College, I excelled in facilitating student success by providing personalized and effective tutoring support. I fostered a positive and enriching learning environment through meticulous planning, engaging initiatives, and ongoing assessment of student progress.✤ Tailored Learning: Crafted comprehensive session plans catering to the unique needs of diverse programs and courses, ensuring all students received impactful support.✤ Collaborative Learning: Cultivated strong relationships with faculty to ensure alignment with academic goals and incorporated their feedback for continuous improvement.✤ Active Learning Champion: Conducted dynamic tutorials that fostered active learning and meaningful student participation, enhancing their understanding of course material.✤ Data-Driven Improvement: Regularly conducted surveys and analyzed student progress to identify areas for improvement and implemented adjustments to optimize the tutoring program's effectiveness.✤ Detailed Reporting: Prepared comprehensive end-of-term reports highlighting student achievements, addressing challenges, and offering recommendations for future program enhancements.✤ Efficient Management: Maintained accurate attendance records via SharePoint, ensuring transparent tracking of student involvement and facilitating efficient management of the program.✤ Strategic Initiatives: Developed and implemented strategic initiatives to promote the availability and utilization of tutoring services at the program and course levels, ensuring students were aware of this valuable resource.

✤ Delivered comprehensive desktop support to 100+ clients, utilizing remote tools (AnyDesk, TeamViewer) and on-site visits to resolve technical problems efficiently.✤ Troubleshot and repaired diverse customer peripherals (CPUs, printers, CCTV cameras), ensuring seamless operation and customer satisfaction.✤ Diagnosed and resolved complex network connectivity issues, achieving a 79% customer satisfaction rate through effective problem-solving and communication.