Senior Director | Service Management | Divestiture | Operations | Facilitation
Boston, Ma, Us
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. In the 14 years I have been with GE, I have held several senior IT positions:► 2016-2017 – Senior Director, Digital Operations. Global IT Service Delivery leader reporting directly to the GE Capital CTO. Areas of accountability include IT Disaster Recovery (ITDR), Discovery and Capacity Management, Identity and Access Management (IAM), Infrastructure Audit Response, Demand Management, IT Service Management (ITSM) process design and deployment, and the Enterprise Service Management platform for GE Capital (ServiceNow). ► 2015-2016 - Director, Enterprise Service Management & IT Service Continuity. Responsible for design of all GE Capital IT Service Management processes, including Business Continuity and Crisis Management, across 20+ business units. ► 2014-2015 - Director, IT Disaster Recovery. Lead global function for GE Capital, a highly regulated, ‘too big to fail,’ financial services organization. Drove strategy across multiple business units, ensured regulatory compliance, lead audit response.► 2012-2014 - Senior Leader, ITIL Service Transition. Delivered ITSM processes to 10 GE businesses and >100,000 users globally on single platform for GE Corporate. ► 2010-2012 - Leader, Request and Change Management. Drove global Request and Change Management alignment, adoption and integration for GE Corporate onto cloud-based ServiceNow solution.If you would like to learn more, feel free to contact me here on LinkedIn. Resume available upon request.