Kevin Phan Email & Phone Number

California, United States

Campbell, Ca, Us

- Manage the renewal process from start to end and act as the liaison between customers and sales team at Barracuda. - Lead negotiations on bid proposals and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal.- Drive cross-team collaboration with departmental representatives to understand existing sales motions, identify special customer issues, and ensure customer satisfaction.- Analyze proposals and develop quotation on Barracuda solutions for Government entities and mid-size companies. - Proactively monitor, investigate complaints, identify risk points, and track and resolve technical or purchasing related issues to drive customer renewals.

San Diego, California, Us

- Deliver quality customer service to drive sales, achieving 90% and higher success rates for client case resolutions, exceeding team's operational performance by 45%- Develop and maintain client relationships, ensure high customer satisfaction, manage client cases with Salesforce and Confluence for documentation and escalation logging- Communicate and collaborate with field engineer teams to escalate client cases and ensure compliance requirements are met- Lead and mentor a team of newly hired Customer Support Specialists through technical troubleshooting and customer support for Platform Science customers- Cultivate skill and expertise of Platform Science and Electronic Logging Device (ELD) industry- Drive case specific projects by analyzing current client data and KPI metrics, proactively solving issues to avoid major system malfunctions

- Delivered outstanding customer service and achieved role of primary contact for technical support and data integration within CloudiTek- Nurtured client relationships and user journeys by understanding customer pain points and collaborating with engineer teams to create technical solutions to fix any ongoing issues- Built and launched multi-functional customer portfolios that featured an executive overview of client profiles, successfully providing insight into KPI metrics of customer satisfaction- Designed an internal onboarding and engagement program to train new hires to become System Administrators at CloudiTek

- Built a merchandising platform to engage with online customer audience to understand pain points and provide customer service, exceeded access rates by 45% and sales by 60% - Established lasting client relationships and created foundation for targeted sales efforts- Managed daily product review queues, ensuring all products were satisfactory for customers

Pomona, Ca, Us

- Managed the e-commerce division that successfully exceeded chapter funding through merchandising by over 60%- Designed and launched a multifaceted website to strategize awareness and increase overall engagement of the organization's mission and goals - Developed and maintained a catalog of historical events and chapter engagement showcasing on-campus engagement within the community

Cerritos, California, Us

- Exceeded daily quotas by 60% for all restaurant sales - Earned 200+ Yelp reviews that consisted of outstanding 5-star ratings for providing high quality customer satisfaction - Managed time efficiently, serving 40+ customers per hour while coordinating efforts to relieve overwhelmed staff in a 100+ seat extremely fast-paced restaurant environment- Led team of trainees to accomplish restaurant sales and customer service goals

Bachelor Of Science - Bs, Computer Information Systems

Education record