Designed tailored CRM solutions for 18 departments, increasing user productivity by consolidating data into a centralized system. Collaborated closely with department heads and key stakeholders to align system implementations with business objectives. Continuously optimized solutions to evolving requirements, exceeding organizational expectations.Engineered a comprehensive project management framework in Dynamics, incorporating performance monitoring to reduce overall project durations by 30-60 days and improving project quality by defining milestones, establishing tracking mechanisms, and enforcing rigorous QA/QC accountability protocols in compliance with stringent operational standards.Founded and led a cross-functional team to onboard 150+ employees, run organized training classes, and create comprehensive training materials that reduced onboarding time by 6 hours per week. Mentored ‘power users’ in Dynamics, Power BI, and other key tools, providing advanced training to team leaders in their current roles.Played a pivotal role in a data breach and system failure recovery task force, restoring system integrity in under 4 hours with minimal environmental impact by troubleshooting effectively and executing well-prepared data backup tools.Designed and implemented a ‘support ticket’ feature integrated with Jira agile project management for tech-related cases and led the tech team in streamlining user support between requestors and assignees regarding cybersecurity, networking, device management, and general inquiries, reducing response times by 2-3 days.Developed and implemented a custom sync solution for SharePoint files and Dynamics records that continues to optimize folder structures and data management processes for 200+ internal and 100+ external users across 1,000,000 growing records by writing JavaScript and integrating Microsoft Flow for automation.

Spearheaded the migration of 500,000+ records from Salesforce to Dynamics, improving system adoption across departments while maintaining 99% data integrity.Structured 60 security profiles for various departments and jobs utilizing network security principles and collaborating with department heads, creating a scalable access control system to safeguard sensitive data and adapt to evolving needs.Reduced data duplication by 33% by implementing automated cleansing tools and developing preventive practices with data validation, ensuring ongoing accuracy and system performance through advanced analysis.Directed and trained team leaders to overhaul reporting processes using advanced analytics with Power BI, applying data metrics to improve decision-making with KPIs, actionable insights, and custom dashboards.Leveraged advanced technology solutions and cloud services to optimize resource allocation and improve operational performance, providing actionable insights that directly enhanced business efficiency.

Qualified and streamlined over 100,000 records for the Business Development department, using data analysis to improve lead conversion rates by 33% and boost the team’s ability to secure high-value opportunities.Coordinated with 20+ clients to ensure seamless project transitions, promoting people-centered business processes to support long-term relationships and increase client retention rate by 85%, significantly above the previous average.Deployed a suite of 24+ productivity tools, incorporating automation and improving efficiency by leading workshops, developing usage guides, and tailoring solutions to team workflowsDesigned and implemented a comprehensive networking calendar for 200 internal marketing events, increasing attendance and impact by 35% through improved event coordination.Acted as a key liaison between origination and operations teams during weekly and daily meetings, securing critical project entitlements by aligning stakeholders effectively.Managed and developed 200 commercial projects from initial planning to ready status, cutting known delays by 5-7 days by ensuring seamless transitions between phases.

Managed and maintained CRM and ERP systems for operation and project management data, ensuring accuracy and boosting both people and process efficiency.Led a cross-functional team of sales agents and project managers, overseeing budget management, safety protocols, logistics, inventory control, P&L oversight, and training with a focus on sustainability initiatives.Directed the full life cycle of 150+ solar installation projects across NJ, NY, and PA, from timeline development to resource coordination, performance monitoring, and stakeholder communication.Consistently ensured project completion on time and within budget, maintaining high standards of operational efficiency.Implemented process improvements and new programs to enhance accountability, minimize revisits, increase inbound traffic, and improve transparency.Supported sales teams in leading customer-facing presentations and meetings, driving customer satisfaction and strengthening client relationships.

Delivered personalized training and instruction in complex subjects, adapting content to meet the unique needs and learning styles of diverse individuals.Developed and implemented tailored lesson plans, adapting resources to optimized each student’s goals, driving continuous improvement in performance and skill development.Monitored and assessed progress closely, using insights to provide actionable feedback, ensuring consistent advancement and goal achievement.

Expanded and maintained a strong client base by utilizing effective communication and strategic outreach, building trust and long-term relationships.Expertly identified and analyzed individual client needs and preferences, quickly delivering tailored sessions to enhance satisfaction and meet specific goals.Leveraged advanced SEO techniques to optimize digital presence, driving increased visibility and engagement on key systems and platforms.Conducted in-depth market comparable analyses to evaluate trends and consumer behaviors, ensuring informed decision-making and competitive positioning.Streamlined processes to close deals efficiently, often within 30 days or less, using negotiation skills to consistently achieve successful outcomes while maintaining high standards of service delivery.

Successfully managed daily operations of 10 diverse communities in the New York City area for properties ranging from 8 to 235 homes, overseeing opening/closing procedures, logistics, security, and property management.Led the planning and execution of medium- to large-scale renovation and construction projects, collaborating with executive leadership to ensure timely, cost-effective completion and alignment with strategic goals.Conducted homeowner meetings with 100+ residents, effectively addressing concerns and fostering a sense of community.Coordinated cross-functional teams, including technicians, administrators, vendors, and accounting staff, to ensure seamless operations and high-quality service delivery.