Global Head Of Service Management Office
CurrentPassionate about getting the best out of technology to deliver an outstanding experience for customers and colleagues.
Jul 2024 - Present
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Kevin Sharp Email & Phone Number
Global Head of Service Management Office
at
Janus Henderson Investors
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✓ Verified Jun 2026
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Current company
Role
Global Head of Service Management Office
Location
London Area, United Kingdom, United Kingdom
Who is Kevin Sharp? Overview
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Quick answer
Kevin Sharp is listed as Global Head of Service Management Office at Janus Henderson Investors, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Kevin Sharp.
Kevin Sharp previously worked as Director at Itsmf Uk and Head of Service Management, Group Technology at Legal & General. Kevin Sharp holds Bachelor Of Arts, Economics & Social Studies from The University Of Manchester.
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Janus Henderson Investors
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Profile bio
About Kevin Sharp
An award-winning technology leader & ITIL Managing Professional with a wealth of experience in Financial Services, Telecommunications & Business Process Outsourcing (BPO). Proven career of improving Customer Experience for FTSE 100 organisations through the creation of excellent relationships with key stakeholders, building & sustaining high performance teams & proactive service management.
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Kevin Sharp's current company
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11 roles
Kevin Sharp work experience
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Director
Elected to the itSMF UK Board of Directors to represent Corporate and Enterprise members.
Head Of Service Management, Group Technology
Passionate about getting the best out of technology to deliver an outstanding experience for all the L&G business units.
Jan 2021 - Jun 2024
Head Of Data Insights & Planning
Leveraged data to provide leadership & guidance in CX, NPS, CSAT & KPI production for TV, Broadband, Mobile & Voice across the BT, EE & Plusnet brands.
Oct 2018 - Dec 2020
Head Of Customer Experience, Enterprise
Delivered world class Customer Experience (CX) across a portfolio of Services including Broadband, Roaming, End User Computing (EUC) and HR.
Sep 2016 - Sep 2018
Head Of Service Management - Enterprise
Responsible for the day to day operation and continuous improvement of EE's Enterprise services including the billing services supporting 27.5 million customers, SAP HR and End User Computing (EUC) services for 15,000 employees.
May 2012 - Aug 2016
It Service Manager
Accountable for the delivery of Orange and T-Mobile's consumer and corporate digital channels.
Jan 2011 - Apr 2012
It Service Level Manager
Responsible for T-Mobile UK's digital services including t-mobile.co.uk and My T-Mobile.
Sep 2008 - Dec 2010
Mar 2007 - Aug 2008
It Service Delivery Manager
Accountable for the end to end technology relationship for FTSE 100 clients including UBS, RBS, Citigroup, AstraZeneca, Reuters and Unilever.
Feb 2005 - Feb 2007
It Operations Manager
Managed global application support teams based in the UK, US & India.
Jul 1997 - Jan 2005
2 education records
Kevin Sharp education
Bachelor Of Arts, Economics & Social Studies
Education record
FAQ
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What company does Kevin Sharp work for?
Kevin Sharp works for Janus Henderson Investors.
What is Kevin Sharp's role at Janus Henderson Investors?
Kevin Sharp is listed as Global Head of Service Management Office at Janus Henderson Investors.
Where is Kevin Sharp based?
Kevin Sharp is based in London Area, United Kingdom, United Kingdom while working with Janus Henderson Investors.
What companies has Kevin Sharp worked for?
Kevin Sharp has worked for Janus Henderson Investors, Itsmf Uk, Legal & General, Bt, and Ee.
How can I contact Kevin Sharp?
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What schools did Kevin Sharp attend?
Kevin Sharp holds Bachelor Of Arts, Economics & Social Studies from The University Of Manchester.
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