Kevin Sharp Email and Phone Number
An award-winning technology leader & ITIL Managing Professional with a wealth of experience in Financial Services, Telecommunications & Business Process Outsourcing (BPO). Proven career of improving Customer Experience for FTSE 100 organisations through the creation of excellent relationships with key stakeholders, building & sustaining high performance teams & proactive service management.
Janus Henderson Investors
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Global Head Of Service Management OfficeJanus Henderson Investors Jul 2024 - PresentLondon Area, United KingdomPassionate about getting the best out of technology to deliver an outstanding experience for customers and colleagues.
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DirectorItsmf Uk Oct 2022 - PresentElected to the itSMF UK Board of Directors to represent Corporate and Enterprise members. -
Head Of Service Management, Group TechnologyLegal & General Jan 2021 - Jun 2024London, England, United KingdomPassionate about getting the best out of technology to deliver an outstanding experience for all the L&G business units. -
Head Of Data Insights & PlanningBt Oct 2018 - Dec 2020Hatfield, England, United KingdomLeveraged data to provide leadership & guidance in CX, NPS, CSAT & KPI production for TV, Broadband, Mobile & Voice across the BT, EE & Plusnet brands. -
Head Of Customer Experience, EnterpriseBt Sep 2016 - Sep 2018Delivered world class Customer Experience (CX) across a portfolio of Services including Broadband, Roaming, End User Computing (EUC) and HR.
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Head Of Service Management - EnterpriseEe May 2012 - Aug 2016HatfieldResponsible for the day to day operation and continuous improvement of EE's Enterprise services including the billing services supporting 27.5 million customers, SAP HR and End User Computing (EUC) services for 15,000 employees. -
It Service ManagerEverything Everywhere Ltd Jan 2011 - Apr 2012HatfieldAccountable for the delivery of Orange and T-Mobile's consumer and corporate digital channels.
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It Service Level ManagerT-Mobile Sep 2008 - Dec 2010HatfieldResponsible for T-Mobile UK's digital services including t-mobile.co.uk and My T-Mobile. -
Technical Account ManagerSitel Mar 2007 - Aug 2008Watford, United KingdomUK & Ireland Service Manager for BT, T-Mobile UK & Microsoft. -
It Service Delivery ManagerHewitt Associates Llc Feb 2005 - Feb 2007Hemel Hempstead, United KingdomAccountable for the end to end technology relationship for FTSE 100 clients including UBS, RBS, Citigroup, AstraZeneca, Reuters and Unilever. -
It Operations ManagerHewitt Associates Llc Jul 1997 - Jan 2005Hemel Hempstead, United KingdomManaged global application support teams based in the UK, US & India.
Kevin Sharp Education Details
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Economics & Social Studies
Frequently Asked Questions about Kevin Sharp
What company does Kevin Sharp work for?
Kevin Sharp works for Janus Henderson Investors
What is Kevin Sharp's role at the current company?
Kevin Sharp's current role is Global Head of Service Management Office at Janus Henderson Investors & Non Executive Board Director at itSMF UK.
What schools did Kevin Sharp attend?
Kevin Sharp attended The University Of Manchester, St Albans School.
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Kevin Sharp
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