Kevin Rappe Email & Phone Number

• Head the Automations/endpoints team focusing on onboarding/offboarding endpoints, patching both software and hardware, simplifying repetitive tasks, condition reactive automations, and document and share these processes to the team and client. • Design, test, and implement custom automated solutions through PowerShell scripts.• Maintain 3rd party applications that utilize a multi server configuration and ensure high availability and reliability. • Implement affective email security by setting up tenants DMARC, DKIM, and SPF DNS records, as well as configuring proper protective policies in Microsoft 365.• Identify, troubleshoot, and fix various issues with end users.

• Provided Business to Business sales for T-Mobile in the Baltimore area, speaking with at least 40 business owners per day.• Helped train and develop new hires through teamwork with one on one coaching and team days, and provided feedback to help develop their assertive communication with business owners.• Processed sales and configured customers devices by transferring sensitive data and phone numbers from their old device to their new device.

Baltimore, Maryland, United States

• Crafted an original menu of 12 to 18 seasonal cocktails as well as ingredients for those drinks. • Facilitated new record management and cost analysis, increasing sales revenue by 10%.• Initiated several Social Media campaigns to promote events, specials, and new products.• Communicated with liquor distributors: directing events, place/receive weekly orders, and met with representatives weekly.

Catonsville, Maryland, United States

• Instructed customers about proper automotive care, and executed 40 - 70 services per day.• Handled inventory, ordering and receiving, maintained a less than 25% cost of goods sold. • Participated as one of the first Multicare locations in the country providing customers brake, diagnostics, tires, light engine, and suspension repair, and trained the team to do these repairs.

Information Technology

Intensive IT support program

Associate Of Arts - Aa, General Studies