Kevin Leonard Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

As a principal architect, I help our clients develop long lasting and scalable solutions on the worlds leading BPM platform, ServiceNow. I maintain my development skills so that I can not only design the solutions, but build them as well. I'm always ready to help our clients rule their domain with easy to use no/low code solutions or something totally custom and complex. - ServiceNow IL5 infrastructure experience- Supporting US government clients (USAF, USDA)- Architecting solutions which support over 800k workers- Transitioning complex government processes from Remedy to ServiceNow- Representing product owners for the core ITSM processes for rapid discovery/development

Denver, Colorado, United States

Lead architect for ServiceNow Platform. Performs solution designs for basic to complex work processes or business problems. 15 years experience on platform makes it possible to also develop the solutions i create. Have published a white paper on a Foglight Integration that I developed with previous employer. Utilizes Agile 2.0 processes in SN Platform to manage enhancements and work in our pipeline. Coordinate and lead projects that involve 3rd party partners to supplement our volume/workload My customers range from peers, all the way up to C-Level employees and able to communicate and attended management level meetings to help develop roadmaps and support corporate strategies.All previous responsibility with additional emphasis on:- The Principle ServiceNow developer/architect in team of 4- Leads team in implementation of technical good practices, policies and procedures- Coaches ServiceNow Business Analyst - Develop/maintain Service Management Office and associated Roadmap to support IT and business- Provides mentoring and guidance for other ServiceNow System Administrators and BA’s.- Have written and published code on share.service‐now.com

Denver, Colorado, United States

- Designs and develops new ServiceNow applications, Services and workflows to support business needs.- Responsible for both ServiceNow platform core support and platform development activities- Provides direction & participates in implementing new requirements on the ServiceNow platform- Extensive experience in process documentation and technical requirements‐gathering- Have written and published code on share.service‐now.com- Responsible for all aspects of the ServiceNow Platform form steady state, upgrades, patches and onboarding new services and applications.- Extensive knowledge of business rules, client scripts, UI and Data policies and ACL's.- Create and maintained in both scoped and non scoped apps- Expert in Catalog and Workflow development- Customizing and configuration of forms, lists and views- Create Reports, Performance Analytics Dashboards and measures, create custom database views- Implemented a Shared Development model utilizing best practices, Release Management and Agile/Scrum methodologies and apps in tool.- Act as third and final tier of support (before vendor) for ServiceNow issues, questions or guidance - Attend ServiceNow Knowledge every year and keep engaged with my customer which significantly increases my ability to provide better guidance to my customers, partners, and coworkers regarding design, scalability of solutions and future roadmap goals.

- Designs and develops new ServiceNow applications, catalogs and workflows- The Senior Servicenow system Administrator/Engineer of 5- Responsible for both ServiceNow platform core support and platform development activities- Leads team in implementation of technical good practices, policies and procedures- Provides direction & participates in implementing new requirements on the ServiceNow platform- Strong requirements‐gathering experience for both technical and procedural needs- Extensive experience in process developing and documentation- Coaches ServiceNow Business Analyst in estimating LOE’s and developing requirements- Provides mentoring and guidance for other ServiceNow System Administrators and BA’s.- Have written and published code on share.service‐now.com- Sr Designer responsible for daily steady state and New development- Daily development and maintenance of business rules, client scripts, UI and Data policies- Thorough knowledge of ACL’s. Create and maintained in both scoped and non scoped apps- Expert in Catalog and Workflow development- Customizing and configuration forms, lists and views- Create Reports, Performance Analytics Dashboards and measures, create custom database views- Architect and Administrator for our 3 Major version upgrades and all releases and patches between - Implemented the Shared Development model utilizing Release Management and Agile/Scrummethodologies- Utilize system properties functional for designs, when applicable, to provide ease of maintainability and supportability- Develop technical documents as well as process and business requirements documents- Act as third and final tier of support (before vendor) for ServiceNow issues, questions or guidance - Attend ServiceNow Knowledge every year which significantly increases my ability to provide better guidance to my customers, partners, and coworkers regarding design and future roadmap goals.

Responsible for the management of the McKesson internal help desk supporting 10k+ employees, managing all Incidents, Problems, Knowledge and Major Incident coordination.Coordinated the successful migration of ITSM tools and other applications to the internal Helpdesk and drove FCR up 43% and customer satisfaction up 22% within the first 2 years

Sacramento, California, United States

Air to ground communications specialist.

Associate Of Science - As, Computer Engineering

Associate Of Science - As, Computer Engineering