I love that creativity, empathy, and loyalty are traits I bring to my business life. Applying those qualities to my professional life has been rewarding beyond measure and continues to challenge me. With 25 years of success in the fast-paced and competitive global software industry, it’s safe to say the zone of ‘discomfort’ is my happy place. It’s where I thrive, and where I feel most professionally alive. I embrace the SaaS business model because it requires balance for long-term success. A great product that delivers customer value and solves customer challenges, winning new business, and highly motivated teams. I have built Blackbaud Asia Pacific into a leading, innovative, and customer-led provider of enterprise software solutions with the ability to compete and win against the likes of Salesforce and Microsoft (yes it can be done!). As a leader, I see myself setting a bar for others to follow while constantly learning from the collective experience of those around me. The experiences have shaped me in the following ways:I know how to build high-quality SaaS software businesses that are resilient.• I put customers and partners at the core of every decision. • I train and focus my teams. Practice, testing, refining, and building muscle memory applies as much to business as a sport. • I leverage instinct to understand where the market is heading and support with analytics. • I constantly questioned perceived wisdom and lead through the philosophy that we can always do betterPotential realised is the ultimate reward• I develop people professionally by helping them identify and nurture their unique capabilities.• I learn and grow every day, from success and failure.• I value and encourage feedback from all stakeholders around me - customers, prospects, influencers, partners, and shareholders. • I anticipate and overcome barriers to success, both internal and external.