Kevin Shuman Email & Phone Number

Plano, Texas, United States

Lead learning and development organization that supports internal team members and more than 7 thousand Toyota, Lexus, Mazda, and Bass Pro dealership employees across the United States.Develop and execute learning strategies for financial products, sales, new hire onboarding, leadership development, internships, differential investments programs.

Owings Mills, MD

• Toyota Financial Services, Owings Mills, MDNational Operations Manager, 2012 to Present
• Oversee the operations and facilities support functions for 900+ seat contact center. Key responsibilities include full P&L autonomy, strategic planning, and third-party contract negotiation.
• Directly responsible for multi-functional administration department of 450+ full time and temporary employees that service portfolio of more than 4M accounts.

Owings Mills, MD

• Responsible for 85 employees that managed a $200 million-dollar accounts receivable portfolio.
• Established a training program and team member empowerment strategy. As a result, 5 of the 7 teams led the organization in collection rates for 10 of 12 months from 2011 – 2012.
• Established the Compliance Liaison Program to improve team member awareness of regulatory initiatives and organizational impact.

• Responsible for the daily activities of 12 team members to ensure an effective, efficient, and customer-centered approach to mitigating losses.
• Designed and implemented the mid-stage collection strategy.

Kennesaw, GA

• Managed a portfolio of more than $25 million dollars in charge-off receivables, 19 team members, department budget, and third-party vendor relationships.
• Established the INI Collection Training and the Training Ambassadors Program.

Atlanta, GA

Responsible for 18 Customer Service/Underwriting Associates that supported commercial insurance policy placement for independent agents and brokers. Key responsibilities included:Risk Analysis Renewal Preparation Policy Pricing

Horsham, PA

Managed a $2 million-dollar receivables portfolio by collecting force placed insurance policies, delinquent accounts, and third-party vendor management

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Executive Coaching

Associate Of Arts - Aa, Digital Communication And Media/Multimedia