Kevin Sneddon Email & Phone Number

Hamilton, Scotland, United Kingdom

Responsible for the daily mentoring and management of multiple field engineers as they assess, service and repair Caterpillar equipment in Scotland. Working as a focal point across the Central Belt of Scotland, providing front line leadership and delivery excellence in both the waste management, and quarry sectors. Primary responsibilities include;*.

Cumbernauld, Scotland, United Kingdom

Responsible for the creation and conversion of sales quotations covering all service, spares and repair activities for the business. This role requires the effective supervision of client focused support contracts to ensure quality deliverables in obsolescence management, and asset integrity. Professional management of customer relationships is essential.

Coatbridge

Directly supporting the Engineering Manager to ensure that all Projects are delivered on time, on budget and to the highest level of quality by ensuring that tools, processes and working practices are efficient and utilised to full potential.

Coatbridge

Working in the Sales and Proposals team to support, maintain and develop customer relationships across the company's global footprint. Specifically responsible for activities around obsolescence management and equipment life-cycles, duties and activities include;* Supply of formal proposals for equipment spares, repairs and service activity mobilisations.*.

Grangemouth

Responsible for the management and mobilisation of Engineer resources to onshore and offshore Oil and Gas facilities, carrying out both service and commissioning work scopes. Additionally, a focal point within the wider business for identification, design and implementation of process improvements to adopt a LEAN approach to Operations. Core objectives.

Grangemouth

Responsible for identifying and implementing improvements to Customer Service processes within the Support Services Team, and ensuring continuous improvement to departmental performance. Working in direct conjunction with the Field Service Team Lead, this role encompasses duties around work scheduling and resource management, for onshore and offshore.

Providing bespoke reporting and data analysis, on customer consumption data. Generating detailed data driven presentations, informing customers on risks to their electrical spend and opportunities to improve on performance.

Cumbernauld Call Centre

Responsible for identifying and managing the implementation of process efficiencies through use of Lean Tools, with a view to realising improvements to performance and a reduction in operating costs. Predominantly working in the Customer Service Centre in Cumbernauld, with additional remit to assist in improvements to their Retail Division.* Achieved a 24%.

Edinburgh, United Kingdom

* Achieved a decrease of 20% on call waiting times for the Technical Support Helpline and >98% First Time Resolution of customer issues.* Realised a 5% improvement in customer satisfaction levels across quality, delivery and responsiveness through pro-active monitoring and reaction of customer feedback.* Increased the proportion of core products processed.

Edinburgh, United Kingdom

* Increased customer retention by £200k pa by personally visiting key clients to determine and resolve important issues.* Re-designed the product testing processes for all new releases, resulting in a 50% reduction in reported early life failures.* Managed the planning and testing of new product firmware to achieve 100% on time delivery into the market.

Edinburgh, United Kingdom

* Efficient resolution of technical issues and enquiries from customers in a Pan European environment, and prompt escalation of critical problems into Management.* Achieved 60% reduction in repeat calls to Helpdesk, by interfacing technical information with key UK client to support training plans.* Managed the creation and participation of technical and.

East Kilbride

Providing on-site repair and maintenance of customer telecommunications equipment, from small office systems to large corporate mini-exchanges.* Quick and efficient identification of hardware or configuration issues on customer equipment.* Effective communication of faults to customer, and maintenance of relationship.* Organising of field spares, and.

Grangemouth

* Repair of customer equipment ranging from Temperature Controllers, Chart Recorders through to PLC Controllers.* Calibration under contract of Temperature Controllers, and Chart Recorders to NAMAS standards.* Field calibration under contract of Temperature Controllers, for specific large clients.* Control and supervision of spare part stock levels, and.

Online Certificate, Qualified

Online course to compliment experience and skills already gained in Continuous Improvement, through the ACE (Achieving Competitive.

Education record

Activities and Societies: Microsoft Powerpoint 2007 Advanced, Microsoft Project 2007 Basics and Advanced, Microsoft Access Basics and.

Education record

Hnd, Electrical And Electronic Engineering

HND only partially complete. Interrupted with employment, but left with HNC Certification.