Kevin Thaler Email & Phone Number

Raleigh

Oversaw daily operations of a 270+ unit community as well as a team of office and maintenance staff. Assists with residents and vendors to build relationships and ensure a high quality of service. Managed property financials, marketing, resident events, community outreach, social networking, and adhering to budgetary guidelines. Generated over four million dollars in sales while ensuring fair housing practices were met. Coached and trained new staff to help them succeed in their roles.

Durham, North Carolina, United States

Provided excellent customer service while effectively meeting sales goals, assisted customers with managing their finances, cross selling products, and financial planning to help them succeed in their financial goals. Created monthly branch schedules, managed team meetings, and assisted with training and team development.

Pittsburgh, Pennsylvania, United States

Managed Home Equity, Vehicle Installment, and Personal loans in a fast pace, high production environment while also cross selling products. Consistently ranked in the top two in production and sales each month while effectively meeting deadlines and adhering to financial regulations. Successfully managed a large pipeline of clients, processed documentation for underwriting review, and met monthly quotas.

Morgantown, West Virginia, United States

Internally supported on site staff for Bank of America, audited calls, handled 1 on 1 coaching and up-training. Worked directly with handling customer escalations issues and problem resolution for the clients.

Morgantown, West Virginia, United States

Oversaw a team of specialized staff along with assisting with managing over 200 general staff, facilitating programs for children, planning outdoor excursions and overnight wilderness trips, created activities to promote group dynamics and team cohesion