Kevin Lyman Email & Phone Number

California, United States

San Francisco, California, United States

San Francisco, California, United States

• Successfully lead top performing team exceeding KPIs through motivating, mentoring, and coaching. Resolved escalated patient and account issues within 24 hrs. leveraging interdepartmental partnerships with clinical and.
• Implemented new hire mentor program successfully increasing agent productivity measuring KPI’s vs previous new hire class.
• Trained and guided externally hired supervisors with current processes and procedures.
• Work in tandem with management and leadership to achieve departmental quality goals and manage attrition.

San Francisco, California, United States

• Within this job role, I analyze and resolve patient problems concerning patient enrollment, product, and services. I am responsible for managing inbound/outbound calls/emails effectively. My duties comprise of.
• Implemented exceptional skills and successfully retained 90% adherence level.
• Leveraged leadership skills and accomplished every project ahead of schedule.

Kansas City, Missouri, United States

As a customer success manager, I utilized credible proficiency and formulated, executed, and streamlined SOP's for numerous day-to-day operations.My duties comprised of delivering continuous support to cross-functional teams in maintaining workflow while directing Customer Success Team. I was entrusted with developing effective plans for team motivation.

Buffalo Grove, Illinois, United States

• As an associate territory manager, I carried-out day-to-day operations such as improving relationship between manufacturer and customers, answering product inquiries, and delivering clinical support. I represented Alma.
• Demonstrated proven capability in attaining two qualified opportunities per week with a 250k average potential by performing 15-30 in-office visits and acquiring an average of 5 appointments every day for TM.

San Francisco Bay Area

-Manage territory consisting of 85 accounts-Work with multiple store owners and department managers to maintain positive relationships-Observe market trends and utilize the informations for incremental sales -Use creativity and ingenuity to build displays-Use sales techniques to acquire optimal locations to increase product sales-Notable Sales Percent.

Fresno, California Area

-Graduated sales training course and wine and spirit specialty classes. Managed 3 separate territories ranging 28-35 accounts including CVS, Walgreens, Rite Aid, Safeway, and Lucky's/Savemart/Food4Less.-Attended bi-weekly, and quarterly projection meetings developing business strategies on how to build and enhance relationships with decision-makers through.

Fresno, California Area

-Restocking shelves and displays for multiple territories, each consisting of 30+ accounts.

-Transitioned experienced and stubborn physicians seamlessly from paper charts to EMR.-Resolved EMR technical issues that were identified by working with the Genesis team-Trained physicians and practitioners on Genesis Electronic Medical Records leading up and following ‘GoLive’. Developed training strategies for training physicians on Cerner-Powerchart.