Kevin Trulock Email & Phone Number

Nashville, Tennessee, United States

• Extensive experience in training on marketing software, content management systems and Google Analytics.• Technical software support/training for all 50 plus states marketing NCO’s and vendors.• Manage a high-profile project for the company’s largest client • Manage and drive Agile methodologies/processes through each phase• Conduct meetings with clients, business owners and senior management• Gather requirements and create delivery schedules

Nashville, Tennessee, United States

• Completed QA assessment to establish process to be followed on all projects • Identify, track and coordinate defects to be assigned to developers• Accurately report and track defects using JIRA/ClickUp within the agile methodology• Effectively communicate bugs and technical defects to developers and non-technical team members• Created Test Cases and Test Suites in Selenium for all client websites• Provide understanding of Agile/Scrum to fit current software environment• Provide functionality and technical expertise in resolving inquiries from Customer Service Support as needed

• Trained insurance agents on latest version of software • Provided technical support for insurance software• Researched and recommended Web design based on market trends• Created Web templates, logos, brochures and business cards• Coordinated with marketing team for the presentation of website and other marketing materials• Coordinated with content writing team for website content