Hired into AIG to conduct an assessment and evaluation of business processes across sites and LOB’s for automation opportunities. Collaborated with various levels of management and process Subject Matter Experts (SME’s) to interrogate, analyze, and calculate benefit potential and viability. Assessed business processes and developed a detailed requirements document and project plan; presented and championed the automation business case to management.Key AccomplishmentsAppointed to lead analyst role mid-project (eService Automation), only a few months after joining the team. Organized efforts to gain a deeper understanding of requirements; met with project stakeholders to clearly identify challenges and risks. - Collated information into a presentation for management to review and assess; this included an analysis of current standing and suggestions for next steps under particular circumstances. - Enabled management to make a well-informed decision based on analysis provided, potentially saving days of additional work and research.

Progressed into a business analyst role, leading, coordinating, and prioritizing potential projects for the department; received and reviewed all stakeholder business needs, requirements, issues, and requests. Strategized next tactical steps and facilitated discussions as well as post-implementation efforts and UAT. Ensured an ongoing focus using data and predictive analytics to drive automation and self-service solutions. Gained experience in Software Development Life Cycle (SDLC) and Agile/Waterfall Development Methodologies. Key Accomplishments:Established a need for a client interface upgrade with new features and functionality; drove a multiphase standardized client engagement tool (The Button v4.4) rollout to approximately 250K end-users. This resulted in redirecting users to self-service solutions that substantially reduced ticket volume and savings annuallyTrusted to lead the implementation of a $1M knowledge repository project (myKnowledge); this involved establishing buy-in from stakeholders and working with a development team to integrate the new tool into existing systems.- myKnowledge is now the IT support knowledge repository of choice, benefitting multiple LOB’s, and continues to grow. - Provided a standardized toolset that brings together a greater control and compliance focus to the firm’s knowledge base.

-Daily cash management of six mutual funds with assets totaling $1.2 billion-Provide overall support to three mid/small cap portfolio managers and one large cap manager including customized reporting, futures hedge position calculation, and performance reconciliation with fund accountants-Calculate midday, daily, and monthly performance using both basis point contribution and unitized values-Provide portfolio managers, marketing, and client services with any Ad-hoc request