Kevin Cantrell Email & Phone Number

Saint Charles, MO, US

Clayton, Missouri, United States

Chesterfield, Missouri (Corporate Office)

• ➤ Department Leader
• Pioneering role for Waterway, successful elevation of my proficiencies from store-level to a corporate level.
• Foster communication with company & city managers, hiring teams, the marketing department, and human resources, ensuring seamless alignment and consistency across talent acquisition, recruitment-marketing, local.
• Expanded all Recruiting and Local Marketing responsibilities during the company's growth from 17 locations in 3 markets to 28 locations in 5 markets during my time in this role while orchestrating its expansion to.
• Collaboration with store management teams in all markets to cultivate relationships, forge partnerships, and network with local businesses, chambers of commerce, municipalities, schools, & colleges to actively.
• Creation & execution of the Waterway's Local Relationships Program, where each store hosts 5 to 10 recruiting and/or marketing events per month (totaling 200 events company-wide) leading to increased car wash counts.

4 Locations - St Louis, Missouri, United States

• Attained four “GM promotions,” each accompanied by the responsibility of overseeing operations in distinct and progressively busier Waterway locations.
• Mentoring and structured training of Managers within Waterway’s Learn 2 Lead Program.
• Managing human resources responsibilities, including hires and terminations.
• Public relations: customer relationship-building which led to community marketing and networking.
• Cultivated relationships with colleges and high schools to support local recruiting efforts.
• Consistently maintained high monthly Customer Satisfaction Reviews & Secret Shopper Scores.

2 Locations - St Louis, Missouri, United States

• Hospitality and retail management.
• Store operations, team supervision, employee training (50 to 100 hourly employees per location).
• Embraced and executed Waterway’s Key Service Standards.
• Conducted consistent training and staff development for 50 to 100 hourly employees.
• Applied car wash science principles (engineering, chemistry, and maintenance).
• Completed the Learn 2 Lead Manager Development Program, achieving four promotions in just 25 months, outpacing the average 36 months.

St Peters, Missouri, United States

Florissant, Missouri, United States

Hospitality. High-end customer service.

Communication, General

Communications

Activities and Societies: Alpha Delta Gamma Fraternity, Golf Team

Education record