Kevin Cantrell Email & Phone Number

Saint Charles, Mo, Us

Clayton, Missouri, United States

Chesterfield, Missouri (Corporate Office)

➤ Department Leader • Pioneering role for Waterway, successful elevation of my proficiencies from store-level to a corporate level.• Foster communication with company & city managers, hiring teams, the marketing department, and human resources, ensuring seamless alignment and consistency across talent acquisition, recruitment-marketing, local marketing, and branding initiatives.• Expanded all Recruiting and Local Marketing responsibilities during the company's growth from 17 locations in 3 markets to 28 locations in 5 markets during my time in this role while orchestrating its expansion to encompass two Manager Recruiters and five Hourly Recruiters.➤ Relationship Building / Community Engagement• Collaboration with store management teams in all markets to cultivate relationships, forge partnerships, and network with local businesses, chambers of commerce, municipalities, schools, & colleges to actively construct a robust database of key contacts to fuel the expansion of recruiting and branding initiatives.• Creation & execution of the Waterway's Local Relationships Program, where each store hosts 5 to 10 recruiting and/or marketing events per month (totaling 200 events company-wide) leading to increased car wash counts, revenue, and membership sales while boosting recruitment efforts.• Conceptualization, development, & creation of Recruiting and Local Marketing collateral.• New Store Marketing – conducting pre-open & post-open marketing endeavors.➤ Full-Cycle Talent Acquisition / Recruiter• Recruited over 700 new managers for Waterway.• Candidate Sourcing and Selection - resume searching, interviewing (phone and in-person), HR compliance, and onboarding.• Hiring Events / Career Fairs - maintaining strong relationships with college career services.• Job Ads - Continual development of distinctive job advertisements.• Spearheaded Waterway’s Manager Referral Program.• Implemented the transition from spreadsheets to the iCIMS Applicant Tracking System.

4 Locations - St Louis, Missouri, United States

• Attained four “GM promotions,” each accompanied by the responsibility of overseeing operations in distinct and progressively busier Waterway locations.• Mentoring and structured training of Managers within Waterway’s Learn 2 Lead Program.• Managing human resources responsibilities, including hires and terminations.• Public relations: customer relationship-building which led to community marketing and networking.• Cultivated relationships with colleges and high schools to support local recruiting efforts.• Consistently maintained high monthly Customer Satisfaction Reviews & Secret Shopper Scores.

2 Locations - St Louis, Missouri, United States

• Hospitality and retail management.• Store operations, team supervision, employee training (50 to 100 hourly employees per location).• Embraced and executed Waterway’s Key Service Standards.• Conducted consistent training and staff development for 50 to 100 hourly employees.• Applied car wash science principles (engineering, chemistry, and maintenance).• Completed the Learn 2 Lead Manager Development Program, achieving four promotions in just 25 months, outpacing the average 36 months.

St Peters, Missouri, United States

Florissant, Missouri, United States

Hospitality. High-end customer service.

Communication, General

Communications

Activities and Societies: Alpha Delta Gamma Fraternity, Golf Team

Education record