Kevin Wheeler Email & Phone Number

Worcester, Massachusetts, United States

Worcester, Ma

Lead the IT Service Desk team and ITSM Initiatives. The team is comprised of both staff and students that serve more than 6,000 staff and students. Direct the development of IT Self-help Web Content and promote continuous Service Desk process improvement. ITSM Incident Process Owner, Member of the Change Advisory Board and Sustainability Committee.

Worcester, Ma

Lead a team comprised of both staff and students in the day to day activities of the IT Service Desk. Our team services over 6,000 staff and students. Develop, maintain and report on KPIs. Develop and maintain Service Desk procedures. Work within both a salary and purchasing budget. Provide tier 2 support. ITSM Incident Process Owner. Represent Service Desk on the Change Advisory Board and ITSM Steering Committee.

Manage IT help desk staff, provide 2nd level support, and manage IT projects.

Responsible for the maintenance of over 200 Windows XP and Windows 7 desktop PC's as well as 40+ Windows 2003 and 2008 servers. Designed and implemented internal intranet site using Dreamweaver and Microsoft Share Point. Familiar with Citrix, VMware, Dreamweaver, Microsoft Share Point, Windows XP, Windows 7, Windows Server 2003, Windows Server 2008 as well as other specialized software. Coordinate Diebold ATM installation and upkeep. Design ATM coupons for commercial clients.

Manage help desk software and open tickets. Deploy new computer hardware and software. Manage software updates.

Help Desk Support, New Computer Setup

Loan Underwriting, Maintain Credit Files, Merchant Credit Card Sales

Main Office

Handle various customer transactions: Deposits, Bank Checks, Money Orders, and Withdrawals.

Scheduling, Manage Day to Day Operations, Manage Staff, Daily Cash Settlement

White House Communications Agency

Responsible for maintaining the Washington DC communication grid in support of the President and Vice President of the United States. Deployed to various areas of the country to install communication equipment in support of Presidential and Vice Presidential trips.

Osan Ab, South Korea

Responsible for the maintenance of radio equipment used by various fighter squadrons as well as the equipment used by Air Traffic Control personnel. Given Air Force Achievement medal for the organization and implementation of a fighter squadron's communication equipment move from one base to the Osan AB.

Associate Of Science (As), Computer Information Technology, 3.96 Gpa

Activities and Societies: Phi Theta Kappa Honor SocietyHighest Honors

Windows 7

5 Day Class

Windows Server 2003 Active Directory

5 day course

Dreamweaver 2004 Levels 1, 2 And 3

8 total course days

Microsoft Access Levels 1, 2 And 3

7 total course days

Citrix 4.0 Administration

5 day course

Microsoft Windows Xp

5 day course