Subject matter expert of the 340B Business Identified, developed, and managed new client relationships based on goals establishedCommunicate a clear understanding and knowledge of the 340B program and its impact on the business and how it impacts manufacturers, customers, and other stakeholdersMaintain good customer/manufacturer relations to enhance customer satisfaction and process improvementSupports Account Leads in moderate to extensive interactions with internal/external customers/manufacturers, communicating effectivelyResponsible for performing chargeback back-end reconciliation (processing resubmissions, add bills, and write-offs on chargeback variances)Designated New Account Implementation Lead responsible for successfully onboarding new members of GPOS/IDNs

Supervised more than 180 medical transcriptionistsManaged more than 20 hospital accountsFull circle resolution of customer issues involving reports, accounts, or technical supportQuality controlled medical transcription reports to ensure accuracyAssisted transcriptionists with acquiring, retrieving, or correcting medical reports