Kirill Fedulov personal email
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Achievements in Okdesk:- More than 600 active clients in Europe, Latin America, Russia and the CIS in just 3 years of active development- #1 HelpDesk software in Russia & CIS region- Unique partnerships and integrations with highly specialized industry solutions and manufacturers/vendorsAchievements as Business Development Manager:- Naumen Service Desk became the leading ITSM tool in Russia- Naumen Service Desk became the first ITSM tool in Russia, CIS & Eastern Europe which gain ITILv2011 certify in 9 processes according to PinkVERIFY- Naumen Service Desk was included into TOP5 worldwide ITSM solution in 2014 according to research of The ITSM Review (the biggest British ITSM & ITAM portal) - changing business model of implementing Naumen Service Desk has helped become one of the TOP 5 of IT Management (according "Мишень CNews 2013") - During 3 years (since 2011) revenue from commercial segment has increased more than twice- During 3 years ARPP (average revenue per project) has increased 3,5 times- Developing partnership with top 5 integrators (NSD & NNM solution) & local partnership & CIS partnership in Belarus, Azerbaijan, UzbekistanSummary (Project Manager):- more than 20 completed projects of different specializations (banks, integrators, service companies, telecoms, government);- working processes after implementation (more than 70% projects had 2-nd & 3-rd implementation phase or development);- good relationships with customers;- development of industry and specialized solutions for banks & public sector;- consulting, construction, regulation and optimization process in IT infrastructure in line with ITIL/ITSM, Cobit, ISO 20000, own experience;- creating of new working concept, which has significantly increased budget of departament & margin of projects.Specialties: - business development;- marketing strategy;- partnership;- public speaking skills; - negotiation skills; - focus on the final result.
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Co-Founder, Cmo And Business DirectorOkdeskMoscow, Ru
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Co-Founder, Cmo & Business DirectorOkdesk Apr 2017 - PresentRuOkdesk - the leading HelpDesk software for service automation & field serviceEvery year revenue increases 2+ times
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Business Development ManagerNaumen Jul 2008 - Apr 2017Москва, Москва, Ru- Naumen Service Desk became the leading ITSM tool in Russia- Naumen Service Desk became the first ITSM tool in Russia, CIS & Eastern Europe which gain ITILv2011 certify in 9 processes according to PinkVERIFY- Naumen Service Desk was included into TOP5 worldwide ITSM solution in 2014 according to research of The ITSM Review (the biggest British ITSM & ITAM portal) - changing business model of implementing Naumen Service Desk has helped become one of the TOP 5 of IT Management (according "Мишень CNews 2013") - During 5 years (since 2011) revenue from commercial segment has increased more than twice- During 5 years ARPP (average revenue per project) has increased 3,5 times- Developing partnership with top 5 integrators (NSD & NNM solution) & local partnership & CIS partnership in Belarus, Azerbaijan, Uzbekistan- Launch new product ITSM365 (B2B SaaS for small & medium companies). During 2,5 years ARR achieved 30 billion roubles -
Project ManagerNaumen Jul 2008 - Feb 2012Москва, Москва, RuProject management in implementation of ITSM-based systems:- presale phase participation (from demonstration meetings up to development offer);- developing project plan (timing, budget, resources);- managing project team (analysts, testers, programmers, technicians);- analysis & managing project's risks;- job controlling;- managing project conflicts;- customer relationship management;- project reporting.Development concepts of integrated & industry solutions (government sector, banking).
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Senior Business Analyst / Itsm ConsultantNaumen Oct 2007 - Jul 2008Москва, Москва, RuDevelopment and implementation of ITIL based system:- participation in presale phase;- interviewing key actors;- planning and management of requirements;- liaise with the business, clients and development team;- performing system testing with help of testers; - documentation of system configuration and user instructions;- preparing project's documentation;- tutorship.- examination and audit of current situation in IT (As Is modeling);- development regulations & normative documentation;- implement ITSM processes (incidents, changes, problems, configuration management, service catalogs); - improvement of IT management;- KPI development.
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Head Of Analitycal Research CommitteeItsmf Russia Nov 2012 - Jan 2015Ru -
System AnalystIbs Sep 2006 - Oct 2007Moscow, RuFull cycle in the systems development process (Intranet portals based on MS SharePoint 2003, MS Office SharePoint 2007, IBM Websphere 5.0, 5.1, 6.0):- collaboration with customers;- requirements gathering & their formalization;- managing requirements;- use-case modeling;- preparing technical specifications for developers;- collaboration with developers;- usability/user interface design;- performing system testing with the help of testers;- preparing project's documentation;- user training;- preparing and conducting presentations.
Kirill Fedulov Skills
Kirill Fedulov Education Details
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Moscow Institute Of Physics And Technology (State University) (Mipt)Climate System -
Moscow Institute Of Physics And Technology (State University) (Mipt)English
Frequently Asked Questions about Kirill Fedulov
What company does Kirill Fedulov work for?
Kirill Fedulov works for Okdesk
What is Kirill Fedulov's role at the current company?
Kirill Fedulov's current role is Co-founder, CMO and Business Director.
What is Kirill Fedulov's email address?
Kirill Fedulov's email address is fe****@****ail.com
What schools did Kirill Fedulov attend?
Kirill Fedulov attended Moscow Institute Of Physics And Technology (State University) (Mipt), Moscow Institute Of Physics And Technology (State University) (Mipt).
What are some of Kirill Fedulov's interests?
Kirill Fedulov has interest in Football, Squash.
What skills is Kirill Fedulov known for?
Kirill Fedulov has skills like Itil, It Service Management, It Management, Project Management, Service Desk, Service Management, Software Project Management, Service Delivery, Pre Sales, Iso 20000, Public Speaking, Marketing Strategy.
Who are Kirill Fedulov's colleagues?
Kirill Fedulov's colleagues are Кира Бузина, Роберт Новиков, Aliaksei Shauchenka, Alexandr Sorokin, Eldar Mutalimov, Anastascia Muryskina, Darya Sarnavskaya.
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