Customer Support Specialist
Deliver high quality customer service to client event participants, donors, staff and volunteers via phone, chat, email, and web-based platformsTrack and document inbound support requests (tickets) and ensure proper notation and follow upInteract with clients to help troubleshoot and resolve program problems or issuesUnderstand client configuration and business policies in order to provide timely and accurate assistance for end users and client administratorsTrain on various platforms and client programs to gain expertise needed