Katie Fullmer Email & Phone Number

United States

Nov-2017 to Current: Large Software Company – SMB Customer Targeting, Program ManagerProgram Manager for CloudAscent. CloudAscent uses data driven models powered by AI, ML, and customer intelligence to deliver targeted leads and deep customer insights for their potential to purchase cloud products.Jan-2017 to Dec-2017: Large Software Company – Customer to Partner Connector, Project Manager• Transitioning the program to a new partner tool which drives a universal partner experience. Drove requirements for the new program as they onboarded partners and cross collaborated based on the Customer to Partner Connector experiences. Acted as a Business SME.• Provided reporting feedback and enhancement requirements to support consistency across systems and allow comparison to the existing Customer to Partner Connector.• Drove decommissioning of the existing tool to close out on all processes and reporting. Communicated this out to all 50 subsidiaries onboard and supported the transition to the new tool.

Greater Seattle Area

Caiman Consulting is a Seattle-based business consulting firm with a unique approach centered on client results. We are a high-impact firm that helps clients not only think through and analyze business challenges and opportunities, but also implement and execute high-priority programs and initiatives. Our heritage is in serving high-tech and e-business companies, and we have expanded our industry reach to public sector & healthcare, communications & media, and consumer & retail.Feb-2016 to Aug-2016: Project Manager• Serving as the primary liaison between IT services and the business, coordinating the associated cross functional teams • Working directly with the CIO and other C-Suite Leaders to develop a service line approach that enables cloud technology solutions for all 1800 employees• Developing user stories for solutions, driving to planned project milestones with weekly status reporting to CIOJuly-2014 to Dec-2015: Large Software Company – Customer to Partner Connector, Project Manager• Expanding the program from 6 to 38 countries onboard, increasing partner base from 450 to 1800 Partners and $5M in won revenue and 10x in the pipeline. Driving customer and partner satisfaction and providing a closed loop on revenue and partner feedback for an azure application with an integrated CRM backend• Integrating reporting for increased consistency across systems and developing individual program reporting• Acting as the business representative, supporting cross system integration and automation through business requirement development and system life cycle management• Developing processes to maintain partner effectiveness and support of the application• Decreasing the system errors by driving automation and consistency in error handling• Managing communications across countries, setting expectations on tool delivery, training and onboarding • Managed operations team transition, while maintaining consistency on support provided for user base

Telecommunications Client

Sept-2013 to Mar-2014: Project Manager• Developing and Implementing the Change Control Plan and structure for the business• Developing release management communications in regards to project change request • Collaborating with downstream teams to drive project implementation and direction of release• Communicated with business sponsors to demonstrate the capabilities of the implementation Jun-2011 to Sept-2013: Application Project Manager• Managing 6 simultaneous deployments per year, each representing $1 Mil - $2.2 Mil, in support of the client’s strategic initiatives• Creating and implementing release communication plans to inform stakeholders and users of upcoming releases• Transitioning development teams mid release while modifying application status from Red to Green• Owning the overall delivery of the application releases, managed business requirements, conducted release management and facilitated end to end SDLC efforts between integrated systems• Establishing a process to develop and release projects faster in a tightly structured environment. Decreasing delivery timeline by 5 months• Financial forecasting for vendor delivery of projectsJun-2010 to Jun-2011: Project Manager • Develop a defect, risk and issue management plan which enabled the project to close over 500 defects in the system• Develop and execute communications plan• Develop and manage release plan, facilitating end to end SDLC • Implement a production support process, working with end users to ensure the application met the business requirements • Prepare of weekly executive presentations and provide recommendations on defects, risks and issues