Kalpana Gupta Email & Phone Number

Delhi, India

• Revolutionizing the management of Enterprise accounts, including prominent names such as Citibank and Salesforce, in the role of Senior Key Account Manager, and overseeing the Mid-Market account, Deliver Health, porter, Solum.• Blending end-to-end ownership of the accounts, encompassing maintenance, strategic upselling, and cross-selling, supported by accurate business analysis.• Devising theme-based calendars and a comprehensive communication plan, strategically tailored to enhance account retention.• Collaborating seamlessly with multifunctional teams, ranging from technical and program management to operations, marketing, and design. Regular interactions also extend to external vendors such as Cult, Healthyfyme, Power8, Mfine, and Fitternity, facilitating day-to-day operations.• Ensuring the seamless execution of on-site health checks and wellness activities, meticulously planned for Enterprise accounts.• Ensuring financial management, encompassing timely payment collection, proactive reminders, and discrepancy resolution in collaboration with the finance team.• Guiding and presenting meticulously planned webinar sessions, characterized by well-structured scripts and flows.• Crafting and delivering comprehensive materials, including SLAs, FAQs, data-rich PowerPoint presentations, and succinct quarterly review synopses for client engagement.• Strategic budget planning for upcoming activities, grounded in well-justified reasoning and thorough justifications, aimed at optimizing client satisfaction.• Synthesizing detailed reports fortified with thorough analysis, reflecting a data-driven approach to continuous improvement.

India

• Facilitated the digital transformation and expansion of Micro, Small, and Medium Enterprises (MSMEs) by enabling them to secure freelance business services. Ensured 100% payment security throughout the process.• Held comprehensive accountability for the success of customers engaging with the platform, overseeing all aspects of the 300+ monthly orders. This encompassed proactive client communication, seamless cross-functional coordination, and adeptly resolving any challenges that emerged.• Arrange a streamlined fortnightly payment cycle for freelance partners, meticulously managing associated financial activities to uphold operational efficiency.• Provided invaluable support to the sales team, offering timely assistance in lead resolution, documentation management, and addressing technical inquiries to enhance the overall client experience.• Achievements• Delivered 20% QOQ growth in top line revenue, coupled with a 36% repeat customer rate, across services—best sales performer since Feb 2021• Introduced processes to numerous functions such as customer support, acquisition, sales Strategy and vendor accounting.• Initiatives in saving companies commission or increasing commissions at every lead booked or about to be booked.

India

• Successful launch and promotion of a product (local text) in the US market, architecting impactful campaign statements, optimizing package offerings, and strategically targeting clients who had previously engaged with other company products. Produced captivating flyers and dynamic table designs tailored to individual client businesses.• Illustrated end-to-end ownership of the sales process, ranging from prospect identification and engaging pitches to seamless onboarding procedures and efficient collection management.• Distinguished myself through adept relationship management throughout the sales lifecycle, establishing robust connections with a multitude of advertising agencies, clients, and internal stakeholders. This facilitated harmonious collaboration, streamlined communication, and ultimately bolstered successful outcomes.• Delivered 2X revenue achievement in FY 19-20 from Retail category, as compared to cumulative achievement of FY 17-18 and FY 18-19 from the same.

West Delhi, Delhi, India

• Worked for college magazine as an editor & on-on off worked with teachers in organizing college events, writing phd philosophies and other Admin stuff to keep up the role.

Noida, Uttar Pradesh, India

• Managed Multiple clienteles for Gold Coast location.• Obtaining action plans and timeline from the management to implement necessary controls based on the non-effective controls highlighted and tracking them for closure.• Maintaining and Publishing the KRI (Key Risk Indicator) dashboards to the senior management for the team to take necessary action, if required.• Liaison with both internal and external stakeholders to share the job progression status and job-related queries with clients.• Shared feedback from Clients to internal teams and assisted in identifying gaps.• Managing deliverables with client and sharing the final package with Invoices post the completion of job as per the agreement and provided assistance in reviewing and acceptance for clients.• Maintained management reporting which allowed for correct deal of monitoring, job completion statuses, facilitated matching with upcoming demand. • Forecasted the upcoming workflow for the financial year.• Prepared multiple reports for jobs in hand to track the progression, New Clients, Weekly/Monthly Billing status of the company as per yearly target.• Initiated MBR’s and QBRs with Senior Managers/Directors in Brisbane regarding job management and for the process improvement & shared feedback.

Delhi, India

Running the Business as Owner.

Gurugram, Haryana, India

• Taking care of Installations of devices and choosing right ads for the clients.• Have managed the IPL match conducted in Delhi in the year 2014 from installation of HD devices to running ads. • Taking care of shortlisting right candidates for the team for installation of devices.• Involved in daily interactions with shareholders and board members to create minutes of meetings.• Rolling out respective letters & creating salary break-ups.

Noida, Uttar Pradesh, India

• Responsible for arranging responses to escalated emails and doing QC of random emails within the team.• Allocating emails to the team basis expertise.• Maintaining roaster, client utilization and team performance MIS.• Timely run of ZT software to ensure arranging responses to emails with committed turnaround time.• Activation or Deactivation of VC cards basis client requirements and billing reminders.

Bachelor Of Business Administration - Bba, Finance, General

Class Xii- Cbse, Arts

M.Com