Karen Barker Email & Phone Number

As a Guest Mentor with XSectorMentor, I am a part of a global reciprocal mentor programme that connects professionals from across all sectors and professions to share knowledge and ideas and develop professionally. Our purpose is to level up mentoring opportunities in the support of talented people regardless of their background, sector, profession and company boundaries and help us all build back better.

Coaching gives me the opportunity to help others grow and develop professionally which helps them get what they most want in life. I also provide resume writing and interviewing skills.

Dallas, Texas

I am a skilled strategic influencer and storyteller that engaged with management companies, hotels and internal partners. I provided insight and guidance to ensure measured improvements for increasing revenues and market share for all-suites and focused service brands. I educated my partners on revenue management systems and strategies through the use of best practices including forecasting and rate structure.

Dallas, Texas

I offered experience in call center operations, workforce management, and training to deliver results-oriented solutions to a global clients based in customer care/call center consulting.

Dallas, Texas

I led daily operations, workforce planning, forecasting and budgeting for 5 call centers with 28 million incoming calls per year.

Hemet, California

I directed all aspects of a center handling 8.8 million annual calls with a $17.4M budget. Managing 25 management and 450 team members including HR, Training, Operations, IT and Facilities, my team and I supported 160 hotels by acting as in-house reservation department. To ensure the best practices were in place, I participated in benchmarking studies with other call centers.

London, United Kingdom

I was a project lead that installed Front Office Fidelio software and Group Sales and Events systems into international properties. This included training for all teams within the hotel from General Manager to housekeepers as well as set up and integration of the system, interfaces and print systems.

Guam

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada