Service Delivery Director
London
Major Account Director, Customer Success, Quality Assurance and Strategic Planning with responsibility for the delivery, support and provision of complex workflow and bespoke technical messaging solutions. Customer Success, engaging with business users at all levels ensuring expansion, on-boarding, project success, ROI, revenue protection & growth. Providing SaaS messaging solutions in the outsourced model, cloud solutions including direct system integration, B2B and B2C managed data transfer. Delivering solutions for finance, insurance, travel, shipping, telco, retail and manufacturing clients. Responsible for developing channel business through strategic and solution partners in Europe & the Middle East.