Khaled Barbar Email & Phone Number

Laval, QC, CA

Montreal, Quebec, Canada

Providing a Premium Support to Kinsta customers to keep their WordPress websites up and running. In a typical day, this is about writing custom NGINX directives (for caching, redirections, and geoLocation-based caching, security headers, etc), editing PHP settings, using WP-CLI commands to fix WordPress-related issues, reviewing logs for PHP and server.

Tunisia

Tunis, Tunisie

Tunis, Tunisia

There is a direct correlation between Customer Experience and Employee Experience. In this role, I forecast both.In a bilingual (French & English) Helpdesk environment of a fast-growing Canadian Web Host (WHC), I manage a team of 30 employees (4 direct reports) and I take in charge the entire recruitment process as well as the training and the monthly.

Gouvernorat De Tunis, Tunisia

Acting as a Strategic HR, my position is basically about:- Executing strategy- Managing processes- Creating a positive work environment- Look for operational improvements- Feeding data to Top Leaders

Gouvernorat De Tunis, Tunisia

• Responsibilities:
• Overseeing the day-to-day operations and lead a team of ~6 Web Solutions Specialists.
• Live Supervision and Daily management of the workflow of the different communication channels (Phone, Chat, Tickets Queue)
• Execute the Supervisor and Triage role and divide the workload between active agents to ensure optimal handling with minimal call/chat drop rates,
• Provide 2nd Level Technical Support as an Escalation Point
• Work within the expected SLA matrix

Tunisie

• Responsibilities:- Provide bilingual technical/commercial assistance (French & English) and ensure complete customersatisfaction by phone, chat or via helpdesk system.- Provide pre-sales assistance to new clients.

• Responsibilities:- Provide Quadrilingual Technical Support in English, Italian, French & Arabic- Trouble Ticket Management in the CRM (Siebel): Opening Trouble tickets, routing them to concern stake-holders and follow.

Tunisie

• Responsibilities:- Updating and indexing the Travel Agency’s website- Handle customers inquiries and design advertising brochures to be published in social networks and other websites- Adding hotels information using.

Tunisie

- Assisting mobile Service customers and basicTroubleshooting for the most frequent issues.- Escalating critical situations to technical departments toinvestigate further.