Khadijah C. Email & Phone Number

Allentown, Pa, Us

Allentown, Pa, Us

Westwood, Ma, Us

A User Operations Specialist is responsible for ensuring a smooth and efficient experience for users of a company’s products or services. This role often involves a mix of customer support, data analysis, and process improvement tasks.Customer Support: • Respond to user inquiries via email, chat, and phone in a timely and professional manner. • Troubleshoot and resolve user issues, escalating to higher-level support when necessary. • Maintain accurate and detailed records of user interactions and issues in the support system.

Jacksonville, Fl, Us

Serve as the initial point of contact for all users and executives throughout the organization. Resolve and assign hundreds of tickets daily across a wide range of issues; hardware, software / Office 365 suite, network and VPN, password and MFA resets, access requests, and all other internal inquiries. Provide remote support and troubleshooting for Windows and macOS machines, as well as iPhone and Android phones. Utilize Active Directory, Microsoft Azure, Jamf cloud services, and PuTTY to perform Windows, Mac, and Linux password resets, review profile expirations, add users and computers to approved security groups, and view device information.

Allentown, Pennsylvania, Us

Provide IT support by diagnosing and solving hardware or software faults and troubleshooting basic technology issuesServe as first point of contact for End-Users and troubleshoot Windows 10, macOS, and iOS devicesEducate Users on how to leverage technology for better efficiencyTalking End-Users through series of actions either face-to-face or over the telephone, to help resolve issues and configure systemsInstalling and configuring computer hardware and software (Mac and PC Users)Maintaining and updating support information and action in the Jira Ticketing seeming and following standard procedures.

Cupertino, California, Us

Ensure customer satisfaction is at the highest by modeling appropriate behavior and ensuring company standards are met. Identifying emerging technology and customer trends in order to inform the team on how to leverage new sales opportunities.Maintain high-level of knowledge of the Apple products and services as well as competing and emerging technology in order to support the team.Crafting unique value propositions and insights that differentiated Apple solutions by maintaining expertise in all products, services, and many third-party offerings.

Cupertino, California, Us

Assist management by supporting the team and leading the sales floorUnderstanding customer needs and provide exceptional customer servicePresent complete solutions to customers according to business and personal needs Leader in performance goals, driving results by sharing knowledge and sales tactics with my teammates. $916,639- YTD Sales, $252,922- YTD Business Revenue, $114,038 YTD Accy Sales

Cupertino, California, Us

Through COVID19, swiveled to help our online team handling a variety of request, such as: online shopping order, change address, online personal set-up, trade-ins, add personalized items and troubleshoot the request in a prompt manner. Assist customers via chat with an array of concerns including to but not limited to sales and product knowledge Multi-task daily to balance finding resources while keeping the customer engaged.

Cupertino, California, Us

Achieved daily sales targets by engaging with customers to understand the purpose of the visit. Troubleshoot problems, present solutions and maintain composure high pace environment.