Khai Biahgi Email & Phone Number

Byron Bay, NSW, AU

Byron Bay, New South Wales, Australia

Lower Hutt, Wellington Region, New Zealand

Lower Hutt, Wellington Region, New Zealand

Burleigh Heads, Queensland, Australia

• Servicing ecommerce customers via phone, livechat and email while adhering to a consistent SLA
• Assisting customers with online ordering and providing knowledge and details on all products and brands
• Building relationships with the distribution centre and courier partners to ensure orders are fulfilled and shipped correctly as well as following up on any errors and returns
• Creating Help Centre articles for customers to self service and troubleshoot their own enquiries before contacting customer service
• Updating internal knowledge articles to ensure process and products documents were up to date for agents
• Navigating through multiple systems to check stock and order maintenance

Southport, Queensland, Australia

• Provide service and support to jobseekers around their employment activities and opportunities through an end to end recruitment process
• Managing and providing service to an individual caseload of around 200 jobseekers via phone, face to face and video conference
• Engage candidates into work experience, work for the dole, training and volunteering opportunities to develop employability skills
• Be responsible for the effective and secure administration of NORTEC's systems and processes as they pertain to jobseekers
• Achieving and working towards individual and team performance as well as site and region revenue targets
• Creating custom reports to identify and prioritise tasks to ensure efficient service of jobseekers due to a large candidate caseload

Brisbane, Australia

• Providing support for a team of seven sales staff with collateral and contracts while they are in field
• Using data to identify areas of opportunity where customers have the potential to upgrade their contracts
• Consistently tailoring and sending ROI reports to customers and sales team to help show value of products
• Building and maintaining strong relationships with customers to provide a consistent customer experience

Melbourne, Australia

• Supporting our Sales team with collateral to help support their conversations in the field
• Organising conferences for our sales team
• Providing insights and reporting to customers at a National Franchise level
• SME across multiple platforms including 1form and realestate.com.au
• Troubleshooting customer and technical enquiries
• Maintaining strong relationships through service with our biggest 1form and Rent customers

• Effectively and efficiently identifying customers’ needs and assisting with product and process training
• Troubleshooting technical requests and escalating issues to expedite resolutions
• Building stakeholder relationships throughout the wider business
• Working to meet individual and team targets
• SME across multiple sites/systems.
• Effectively coach team members to add value to customer/consumer interactions.

• Assisting Account Managers with 1Form and Connections queries
• Contacting around 500 customers regarding rollout of EnergyAustralia
• Sending Welcome Pack communications to new customers through SPOT/Salesforce

Melbourne, Australia

• Supporting local, national and international consumers navigate the numerous sites and systems
• Effectively and efficiently identifying customers’ needs and assisting with product and process training
• Working to meet individual and team targets
• Consistently display the company values

• Auto glass installation and repair – In house and mobile
• Contacting customers to ensure their needs and requests are met
• Calling customers, making sure products are correct and appointment times suitable
• Upselling O’Brien’s products and services when needed as part of offers
• Working towards targets as part of a team
• Using an online system to schedule appointments and order stock