• Maintain accountability for inbound and outbound files as well as billing data loads• Maintain client billing setup and completion of the billing process schedule according to best practice• Review invoices to ensure that clients are billed accurately and make retroactive adjustments as needed• Complete risk mitigation reporting to include audits, team activity and case manager reports• Communicate daily to alert team of any potential issues or red flags with client data or files (warnings, errors and file failures) during daily morning meetings and identifying team members responsible for resolution

• Conduct testing and analysis on End User Computing (EUC) applications in compliance with the Bank’s policies • Assess various EUCs’ risks and prepare reports detailing findings and recommendations• Coordinate with EUCs’ owners and other internal staffs to perform EUC validations• Collaborate with senior management to design and implement Enterprise Risk Management dashboard using Microsoft Excel and Microsoft PowerPoint• Work with team on several ad-hoc projects such as data reconciliation and setting up subsites within SharePoint in order to improve workflow efficiency• Schedule and lead weekly staff meetings

• Supervised and cooperated with facility managers to ensure safety of patrons• Maintained accurate records of equipment use and supplies• Effectively communicated safety information with patrons

• Proactively communicated with clients through emails regarding their fiscal year’s estimated tax payables• Assisted with the completion of tax computation files and ad-hoc projects using Microsoft Excel • Demonstrated ability to work in a detail-oriented environment with highly sensitive information• Reconciled clients’ tax information with company’s database