Summary: - • A Total of around 16 years of good experience with a blend of knowledge from Marketing KPOs and Business Solution firms. Last worked with Aero Associated in England as IT Supervisor.• Have successfully fulfilled the responsibilities of Business Solution Design, Infrastructure implementation and post implementation support, and Training the Technology Resources. • Have worked with Premier Organizations like GE Corporate, IBM Business Solutions.• Coded Public Relations and Client facing roles.• Certified by Microsoft as MCSA, MCITP, and MCTS Microsoft Certification ID: 6647869.• Certified by EXIN on ITIL V3 Foundation.• Trained on ITSM by Adept Technologies, Green Belt by GE Corporate, and CCNA by ZOOM Technology.• Good Communication skills and handled customers face-to-face and on phone.• Contributed greatly with Maintaining Domain and Active Directory while being in support to customers at various functional levels in regards to manage the SLA’s and SLO’s.• Worked as Remote Support Specialist on IBM tool TRC and RSA Tokens. • Scheduling staff on rotational base, making performance sheet having one on one discussion and submitting the report to the management. • A good team member.