Khaled Aref Email & Phone Number

Egypt

Cairo Governorate, Egypt

Leading TAQA Misr (The leading company in Solar energy, Water and Space Heating applications in Egypt) with the following scope and responsibilities:- Assuming full accountability to the board for all company operations.- Representing the company to major customers and professional associations.- Formulating and successfully implementing company policy.- Directing strategy towards the profitable growth and operation of the company.- Developing strategic operating plans that reflect the longer-term objectives andpriorities established by the board.- Building and maintaining an effective executive team.- Putting in place adequate operational planning and financial control systems.- Ensuring that the operating objectives and standards of performance are understood and owned by the management and the rest of employees.- Closely monitoring the operating and financial results against plans and budgets.- Maintaining the overall operational performance of the company.- Taking remedial action where necessary and informing the board of significant changes.

Scope & Achievements:Leading Knowledge (A company specialized in Consultancy and Talent Development) to restructure its management team to be customer centric and ready for business growth.Throughout the last 18 months, Knowledge was able to hire a highly professional team, stabilize its financial system and focus on key customers’ sales and delivery. This led to increasing 2016 year profit by more than 150% compared to 2015 and targeting revenue growth of 60% during 2017 compared to 2015 and 2016.Responsibilities & Actions: Reviewing company operational, financial and commercial activities; team qualifications, customers’ relations management, financial system, sales processes and market position. Restructuring the management team and bringing in best-in-class practices and tools to build a strong operation infrastructure, develop new products to re-position the company as a market innovation leader, focus on key accounts satisfaction and deploy state-of-the-art automation tools.

Cairo, Egypt

Scope & Achievements:Leading NTD (A company specialized in Sales and Distribution of Telecom Operators & Vendors products owned by NTCC) to build its business portfolio since its start in 2009 and expanding its operations. Through the last 5 years, NTD has become No.1 non-traditional distributor for Etisalat & Vodafone and the exclusive regional distributor for the top worldwide Health & Wellness brand. Within 5 years, this led to average revenue growth of 20% year over year and average profit growth of 80% year over year.Responsibilities & Actions: In 2009, started up the company, brought in the management team on-board and negotiated distribution deals with the three mobile operators to bring them as customers and sell their standard products. Capitalising on these agreements with the mobile operators, worked to bring new business lines and expanded the operations to serve the three mobile operators offering a wide range of Distribution Services Nation-Wide. Having the vision of business diversification, worked on deploying retail opportunities for International brands and was appointed as the exclusive regional distributor to one of the top Health & Wellness products in the world.

Cairo, Egypt

Scope & Achievements:Leading Direct Trade Operations team (A trading company that works in International Footwear and Accessories Distribution in Egypt) to widen its Distribution Network & Retail Stores across the country and enhance its profitability. During these 5 years, Direct Trade revenues grew more than 4 times; it acquired new international brands as its exclusive distributors and expanded its outlets chain from 7 stores to 30 stores.Responsibilities & Actions: In 2010, Joined Direct Trade as the Operations Director to re-engineer the operations and built the commercial team to cater for bringing company revenues to the next level. In 2014, was promoted as the General Manager of the company and became responsible for yearly budgeting & goals setting, sales profitability goals establishment and achievement, marketing strategies & market share planning and management. Administration & logistics management, employees’ management & development and corporate policies, procedures and processes setting.

Cairo, Egypt

Scope & Achievements:Leading Celletk (A Telecom Professional Services Company owned by NTCC) Business Process Restructuring to rectify its operation which suffered severe losses and shortage in cash; this resulted in turning the company around to be profitable in a year by bringing the overhead to less than one third while double-folding the company’s turnover.Responsibilities & Actions: Reviewing company financial position including cash flow, accounts receivables and projects deliverables to untangle the company’s financial crisis and move the company forward to be a profitable one. Managing & Restructuring all company activities: Sales, Finance, Human Resources, Administration and Project Management. Auditing and Deploying a structured reporting systems to have the Board of Directors involved andupdated on the company’s financial and projects status. Establishing processes and procedures for HR, Finance and Customers’ Interactions.

Cairo, Egypt

Scope & Achievements:In 2004, I managed the technical team to startup NTCC’s (A home Prepaid Cards Services Company) network including “Intelligent Network”, “Service Switching Points” and “Next Generation Networks”. As the Director of the technical department, I was responsible for the following areas: Intelligent Networks & NGN platforms, network planning & new services introductions and corporate IT & Data center.Starting 2008, I was promoted to be the General Manager of NTCC operation, leading the operation team to study the Market Position, specify Revenue & Sales targets and implement accordingly the marketing, distribution and technical plans. By 2009, NTCC became the market leader and reached the highest market share among the four licensed Home Prepaid operators nationwide.Responsibilities & Actions: Marketing department; developing pricing schemes, introducing new products & features, planning advertising campaigns and deploying consumer & trade loyalty and retention programs. Sales and Distribution department; developing wholesale and key accounts plans and programs and developing policies to maintain 10 nation-wide retail offices with 100 retail sales reps addressing 10,000 POS’s. Technical department; planning network (IN, NGN & SSP) expansion and new features introductions and monitoring network performance KPI’s and Operation & Maintenance activities. Customer Care department; initiating market research studies and findings analysis, developing customer service producers including service levels & skills sets and evaluating customer care Service Level and KPI’s.

Cairo, Egypt

Scope & Achievements:Led a task-force activity to swiftly restructure ECCO (A Business Process Outsourcing and Contact Center company owned by NTCC) main Operations, Supporting functions and Customer interfacing.Accordingly, we focused on the key customers; this led to increase in sales revenues and creation of new opportunities. Therefore, ECCO double-folded its revenues in 2007 compared to 2006.Responsibilities & Actions: Reviewing and improving all company policies, procedures and service standards. Reorganizing Operation, Training, Quality, Work Force and Sales for Local and Offshore customers. Starting COPC agreement and submitting the first Audit. Changing the pricing model and increasing sales revenue more than 100% from 2006 to 2007. Qualifying and contracting vendors for implementing new Contact Center solution.

 Teaching Management, Soft Skills & Mini-MBA courses Qualifying trainers and instructors Developing training & education time plans Contributing with top management to design training & education programs* I continued the Instructor job as a “Free Lancer” while employed in NTCC till Jan 2005

 Department management of the after sales Technical Support Services for all Lucent business lines in Egypt and the near countries; Switching, Transmission, Communication software, Wireless TDMA, Data networks, AC/DC, HVAC and fire alarm systems. The TSS department included 50+ engineers, technical leads and their team leaders managing the following areas;  New product introductions.  Repair service and return.  Lucent’s customer call center.  Sales support for service contracts and agreements for customer training customer support and new features.

Teaching network architecture and configuration courses for SNA and TCP/IP on MVS and RISC based platforms.* I performed the Instructor job as a “Free Lancer” while employed in IDSC till Jul 1997

 IBM 9121 ES/9000 System installation and configuration. Customization of Systems Network Architecture (SNA) environment. Providing solutions for connection between Main Frames over SNA, between Main Frames and LANs over IPX, and between Main Frames and UNIX based machines over IP.

Mba, Information Technology

Master of business Administration with a Major in Information Technology.

B.S., Electronics & Computers Engineering

B.Sc. in Communications & Computers with a major in Computers and Automatic controls.