Responsibilities:• Researched prospective accounts and identified market presence and plans to penetrate it.• Develop strategies & Loyalty Program to encourage network and business growth.• Build relationship with clients by reaching and networking with top positions and decisions maker.• Attend meetings to close company`s deals & provide the necessary information about the organization.• Support the business development team through the sales process by handling escalated problems and complaints.• Work with internal departments such as Marketing and Operations to engage audiences and clients.• Ensure that internal process between Operation and Business Development is smooth. Engaged clients to develop relationships and educate prospects of company's value proposition. • Qualified customers to promote products and services and secure new contracts.• Develop and test market strategies to attract clients and grow business revenue.• Explained product features and demonstrated operation to educate customers and close sales.Key Achievement:o Assisted in researching, approaching and Signing Brokerage agreements with over than 800+ Real Estate Developer in more than 20+ Countries o Signed over 150 brokerage contract with real estate developer on the first quarter of 2020 with a total value of over 101 Billion EGP.o Reviewed over 300 real estate brokerage agreement.o Assisted in developing training materials that consisted of 7 levels to cover different aspects of real estate agents.o Handled all company procurements for the first 14th Months.

Responsibilities: • Handling passenger operations on a shift basis, ensuring adherence to all arrival/departure operation plan, Brand requirements, company policy/procedures and regulatory requirements.• Maintaining on time performance on a shift basis including coordination, mitigation, and follow-up of delays.• Passenger`s document verification analyst at check in and boarding gates.• Escalated issues with security and inappropriate behaviors to designated teams, maintaining airport and airline security and safety protocols.• Offered guest check-in services upon arrival, greeting guests and confirming reservations during pre-flight procedures.• Verified identification and travel documents to board passengers for departure.Key Achievements:o Accomplished a minimum of 500+ overtime-hours of Operation support for 3 consecutive years.o Spent a non-stop 36 operation hours during the incident of EK521, AUG 2016. o Saved airlines from hefty fines via profiling 17 illegal travelers using forged travel documents in 2019.

Responsibilities:• Draft and negotiate contract amendments to existing contracts legal Agreements/Contracts that include (Marketing, Sponsorship, Leasing) with clients in compliance with the company target and goals• Manage, analyze contracts, review and participating in direct negotiations with Tenants, Group legal and other departments as required for all other miscellaneous contracts• Act as a single point of contact for issue of contracts, contract template, work orders for specific services and projects.• Define and manage the process for creating and updating standard contract templates. Carry out periodic reviews of contract templates along with Legal & Finance Department to ensure that the templates are up to date • Developed contract database and ensure that it is defined and established in coordination with Legal & Finance and provide adequate information to senior management team when needed.• Executed retention meetings with sales team VIA reviewing and negotiating complex legal agreements between the involved parties.• Coordinated with the finance and collection department on the late payments and rejected cheques.Key Achievements: o Drafted over 10 + daily legal Agreements/Contracts that include (Marketing, Sponsorship, and Leasing) with clients in compliance with the company target and goals.o Developed contract cycle and process for 7 Shopping Malls and Community Centers.

Responsibilities: * Forming Commercial Leasing agreements and negotiate the terms of the agreements with the clients* Forming, Draft and review complex Agreements/Contracts (Marketing, Sponsorships, Leasing ….etc)* Assist any negotiations with tenants and buyers that are necessary in order to ensure the Group’s interests are protected.* Developing a well-established process to form the Leasing and marketing agreements* Establish detailed archive and filling system that allow tracking location and status of agreements* Create awareness of legal risks within the Company’s activities.* Liaise and Coordinate with the financial departments and the collection team on the late payments and rejected checks for the leased units* Coordinate with the Malls operation team to deliver the leased units to the lessee* Coordinate and Liaise on Legal cases and litigations with internal and external legal Consultant* Provide legal opinions on issues that affect the business operations and employees and property development matters.

Responsibilities:• Handle Customer Inquiries and complains, and provide appropriate assistance and solutions within time-limit.• Follow up on customer complaints and ongoing issues.• Keep records of communication and documentation on customer’s issues.• Market for promotions through telesales.• Provide technical assistance for services and cellular devices.• Maintaining quality and communication etiquette with customers to achieve customer-satisfaction.Key Achievements:o Top Quality and overtime achiever with a total of 297extra working hours Dec 2011o Top KPIS and Overtime achiever with a total of 411 working hours Sep 2012o Top Quality and C-sat Achiever Jan 2013