Khaled Diab Email & Phone Number

2+ years of experience in Fraud Prevention, Risk Analysis, Quality Control, Process Setting, and Project Planning and Management. Strong track record of loss prevention, patterns & anomalies identification, and quality assessment.As an Integrity Quality & Process Lead at Careem, I'm responsible for setting and planning the processes followed by the integrity operations team as well as managing the Integrity Knowledge Base and updates of the Integrity team.Throughout my work at Careem, I managed to identify a significant number of effectual fraud patterns and anomalies, conducted data and risk analysis to detect risk factors/gaps, and collaborated with DS, DA, and Product Management teams to proactively prevent significant financial losses and to set automated fraud prevention controls and scripts, as well as driving automation efforts in some manual tasks to lessen the workload of the Integrity team.I've also worked on several projects such as creating a comprehensive Knowledge Base on the Confluence platform that contains 100% of the knowledge and data of the Integrity Operations team from scratch, as well as another project to enhance customer experience and decrease the manual workload on the Integrity Operations team by conducting analysis on 1.6 million users' data and using the insights from the analysis to automate a remarkable volume of the manual procedures and have a better overview of best practices to retain good customer and welcoming them on our platform again while mitigating any risk factors, as well as creating a comprehensive dashboard on Apache Superset to monitor multiple users' aspects through visualizations and raw data, alongside setting automatic trigger alerts.I have also created a simple decision model using SQL that works based on user inputs to give recommended actions to the Integrity OPS team in hard-to-judge use cases based on specific thresholds and criteria determined upon analyzing historical data of similar use cases.Key Skills:• Quality Control & Management• Proficiency in SQL and Python• ETL• AWS• Apache Superset• Data Visualization• Dashboard Building• Automation• Alerts setup• Data Driven• Data Reporting• Data Analysis & Testing (SQL/Redash/MS Excel/Apache Superset)• Fraud/Risk Analysis & Prevention• Content Creation• Process planning & setting• Knowledge Management• Training Skills

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  Ain Shams University

  Law