• Part of “Customer Solutions Unit” Hosting Part (Infrastructure Solutions) H/W and S/W.• Supported all aspects of sales activities in all tenders and solutions.• Provide technical & financial offering (Capacity, performance and hosting planning) for a new services.• Architecture/designed some of the most complex solutions using the latest technology.• Planning for upgrades H/W and S/W to accommodate growing number of customers.• Manage risks, priorities and expectations in a fast-paced.• Engage in preparing the yearly budget (CAP-EX, OP-EX).• Managing number of 2 (Senior and Junior), being the spoke person with stakeholders.• Reporting to the Unit Manager and the Divisions.

• Responsible for implementation a new services.• Analyzed designs and technical solution issues.• Evaluated compatibility of the server and H/W upgrades.• Ensure 24/7/365 uptime of systems and services.• Implemented and maintained TE Data web hosting "Windows (Plesk) and Linux (cPanel)".• Revise and all software installation and security updates on managed services.• Troubleshooting existing performance issues and applying new technologies for further performance enhancement.• 3rd level support, provided guidance to junior desk technicians.

• Leading and supervising a team of data center giving them technical guidance and support.• Responsible for operating the data center facility and power by BMS.• Giving training sessions to new team members & employees in different departments whenever needed.• Keeping team members performance high, and Well-Integrated.

• Monitoring the company’s services, servers, system logs and activity on all servers.• Monitoring servers hosted by customer inside our DC and troubleshooting any service running on them.• Taking full responsibility of the DC operations and doing necessary procedures needed to solve any problems.• Taking individual responsibility for resolving issues reported to the Data Center Unit from multiple sources (sales, enterprise sales, customer care, and network).• Email accounts creation and troubleshooting.• Creation of domain names, web hosting and troubleshooting.• Monitor and troubleshoot the scheduled backups.• Help test and evaluate new servers and services.• Discover problems, report them and participate in offering solutions.

Unix Solaris Support and Training for the following sites:= Orange (Egypt)= Alcatel-Lucent (Egypt)= Ericsson (Saudi Arabia)= MTC Vodafone (Kuwait)

Free-lancer Instructor for Linux & CompTIA (A+).