•Collaborates with the Executive Director and the Executive Committee to establish goals, strategies, and comprehensive work plans.•Develops and enforces IT policies and systems to optimize operational efficiency and align with the organization’s strategic objectives.•Leads the execution of strategic technology initiatives, focusing on the enhancement of infrastructure and strengthening the organization’s technological foundation.•Ensures compliance with established work plans, and conducts performance reviews in coordination with senior management.•Oversees the implementation and periodic testing of security systems to ensure their effectiveness, supervises backup system applications to safeguard company data, and manages technical support activities.•Prepares the department’s annual budget in coordination with direct management, ensuring that expenditures are monitored and aligned with approved financial plans.•Reviews and approves technical specifications for department procurement requests, and coordinates with the Purchasing Department to ensure timely and accurate supply of goods and services that meet required standards.•Leads the upgrade and deployment of the ERP system across all departments, ensuring seamless integration and functionality.•Develops the department’s policies and procedures manual, supervises its implementation, ensures continuous updates, and clearly communicates changes across all departments. Recommends process improvements and adjustments as necessary.•Oversees and evaluates device upgrade and maintenance requests, reviews related reports, and obtains approval from the Executive Committee.•Researches the latest advancements in technology and technical support services, formulates development plans, and presents these plans to the Executive Committee for approval.•Conducts performance evaluations for direct reports, identifies training needs, and oversees the execution of training and development programs for IT staff.

Leadership and Management:• Led and motivated a team of IT professionals, fostering a collaborative and results-oriented work environment.• Developed and implemented IT strategies aligned with overall business objectives.• Managed IT staff performance through coaching, training, and performance evaluations.• Recruited, interviewed, and hired qualified IT personnel.Technical Expertise:• Oversaw the planning, implementation, and maintenance of IT infrastructure, including networks, servers, and desktops.• Managed IT projects, ensuring timely and successful completion within budget constraints.• Provided technical guidance and support to team members and other departments.• Identified and implemented technological solutions to improve operational efficiency and user experience.Budgeting and Planning:• Developed and managed IT budgets, allocating resources effectively.• Forecasted future IT needs and planned for scalability and upgrades.• Monitored IT spending and identified cost-saving opportunities.• Negotiated contracts with vendors for hardware, software, and services.Communication and Collaboration:• Served as a liaison between IT and other departments, ensuring clear communication and collaboration.• Documented IT policies, procedures, and best practices.• Presented IT initiatives and solutions to stakeholders.• Managed client expectations and addressed their IT-related concerns.Security and Compliance:• Implemented and enforced IT security policies and procedures to safeguard data and systems.• Ensured compliance with relevant industry regulations and data privacy laws.• Conducted regular risk assessments and implemented mitigation strategies.• Developed disaster recovery plans and ensured business continuity in case of disruptions.

* Install and configure software and hardware* Manage network servers and technology tools* Set up accounts and workstations* Monitor performance and maintain systems according to requirements* Troubleshoot issues and outages* Ensure security through access controls, backups and firewalls* Build an internal wiki with technical documentation, manuals and IT policies* Managing virtual machines in the data center* Evaluating system performance and making recommendations for upgrades* Maintaining security through updates, patches, and proper permissions* Monitoring systems to spot potential trouble* Problem-solving when things go wrong* Handling back-up procedures* Training staff on the use of new technology and offering support as needed

Business Owner

•Manage IP Addresses & Active Directory Users and computer &passwords. •Manage Network Cameras. •Prepare proposals for purchasing new equipment.•Provides technical support to computer users; identifies and repairs problems, monitors computer configurations, installs hardware and software.•Receive user’s calls and deal with it face to face or remotely.•Perform hardware upgrades related to processors, memory, hard drives etc. •Upgrade/replace client software and operating systems. •Makes recommendations as to system needs.•Trains users on hardware and software applications.•Keeps maintenance records and documentation.•Maintains files and databases.•Manage and maintain the Company Attendance Fingerprint Machines.•Perform related duties as assigned by the Director of the Information Technology Department.•Monitor Company Leased lines, ADSL lines and network devices and servers on the WhatsUp Gold Application.•Opening Tickets for user’s problems, and hardware maintenance and follow up them until finish on the ManageEngine service Desk Plus application.•Manage and follow up the backup jobs on the Symantec Backup Exec.

Technical Support:o Troubleshoot and resolve hardware, software, and network issues for end users.o Provide technical guidance and assistance to internal staff.o Install, configure, and maintain computer systems, peripherals, and software applications.Network and System Administration:o Manage and maintain network infrastructure, including servers, routers, and switches.o Ensure system security by implementing and maintaining security protocols.o Perform routine network and system maintenance to optimize performance.Data Management and Security:o Implement and maintain data backup and recovery procedures.o Enforce data security policies and procedures to safeguard sensitive information.o Manage user accounts and access controls.Communication and Documentation:o Communicate effectively with users to understand and resolve their technical issues.o Document technical procedures and solutions for future reference.o Train users on new software and technologies.